Individual Giving Agent

🌍We're Hiring: Individual Giving Agent

About Odyssea

Odyssea is a Non-Profit Organisation in Greece, with sites across Attika and Thessaloniki. Our mission is to ensure that people have equal opportunities by harnessing the power of knowledge for employment and personal development. Our vision is to build a world where all young people thrive by realising their full potential.

We place people at the heart of the programs and services we develop, aiming to meet their needs and help them gain the skills and confidence to become self-reliant and productive members of society. Odyssea follows the principles of transparency, neutrality, and accountability — offering equal upskilling and reskilling opportunities for all, regardless of gender, origin, religion, belief, disability, age, or sexual orientation.

As Odyssea continues its significant expansion, we invite a motivated individual to be a driving force in our mission. If you genuinely want to make a significant impact on people's lives, this is a great position for you!

📍 Location:Athens, Greece (Hybrid)
🕒 Job Type:Part-time (6h/day) | Fixed-term Contract (6 months, with possibility of renewal) 

📈 Reports to: Individual Giving Specialist  

Position Purpose

TheIndividual Giving Agent is responsible for communicating with existing and prospective supporters through telephone campaigns, contributing to donor acquisition, donor retention and supporter engagement objectives. The role serves as a key point of contact between the organisation and its supporters, promoting the organisation's mission, programmes and values while ensuring a high-quality supporter experience.

Key Responsibilities

Telefundraising & Donor Engagement

• Conduct outbound calls as part of donor acquisition, retention, reactivation and upgrade campaigns.
• Present the organisation's mission, programmes and fundraising needs effectively.
• Encourage supporters to contribute through regular or one-off donations.
• Achieve agreed campaign targets and quality standards.

Supporter Care & Customer Service

• Respond to supporter enquiries in a professional and timely manner.
• Handle requests, complaints and donation-related issues effectively.
• Contribute to a positive supporter experience and long-term donor relationships.
• Ensure compliance with data protection and confidentiality requirements.

Data Management & Reporting

• Record and update supporter information and call outcomes within the CRM system.
• Maintain accurate and complete supporter records.
• Provide feedback on campaign performance, supporter needs and opportunities for improvement.

Qualifications & Experience

• Previous experience in telemarketing, customer service, call center operations or fundraising is desirable.
• Strong communication and interpersonal skills.
• Ability to work towards targets and performance indicators.
• Comfortable using CRM systems and digital tools.
• Team-oriented approach and professional attitude.
• Fluency in Greek; English language skills will be considered an asset.
  

What we offer to make your work-life awesome! 🌟:

• 🏖️ 3 extra holiday days than your PTO (your paid time off as stipulated by Greek law) + 2 extra days off (Good Friday and Pentecost).
• 📚 3 personal learning days per annum with a 100€ company contribution
• 🤝 2 volunteer days off per year to be used at another organisation
• 🌐 Hybrid work model: 1 remote day per week, based on current policy
• 💪 Private health insurance
  

Recruitment Process:

1st Interview: HR Generalist & Individual Giving Specialist  

2nd Interview: CEO & CTO