SME Coach

Wing Assistant

🇵🇭 Philippines

Remote

Mid level

11 months ago

₱70,000 – ₱90,000 / month

calibration
PHP

11 months ago

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About the RoleWe’re hiring an experiencedSME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.Key Responsibilities- Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing.- Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement.- Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements.- Ensure consistent execution of the PETI model across all coaching and performance management sessions.- Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions.- Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress.- Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams.- Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities.- Provide weekly and monthly reports summarizing impact, key observations, and actionable insights. Qualifications- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.- Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.- Proven success working with underperforming teams or supervisors to drive measurable improvement.- Excellent communication, facilitation, and feedback delivery skills.- Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.- Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.- Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors. Preferred Skills- Certification in coaching, leadership development, or performance consulting.- Experience in BPO, managed services, or remote workforce enablement.- Background in designing and evaluating leadership development or coaching curricula.- Ability to conduct triad observations, calibration sessions, and PETI model audits. Department:Learning & Development / QualityWork Setup: Remote / HybridCompensation: PHP 70,000–90,000/month (based on experience and performance)

SME Coach · Wing Assistant

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