VA Engagement & Retention Partner

Wing Assistant

🇵🇭 Philippines

Remote

11 months ago

₱35,000 – ₱50,000 / year

CRM
HRIS
PHP

11 months ago

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About the RoleWe’re hiring aVA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.Key Responsibilities- Conduct pre-start “pre-closing” calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment.- Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date.- Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators.- Monitor new hire attendance, responsiveness, and communication patterns during ramp-up.- Identify and address potential back-out or attrition risks early, coordinating interventions with People Ops, Talent, and Operations teams.- Maintain detailed documentation of all engagement interactions, risk flags, and follow-up actions.- Collaborate with Training and Customer Success Enablement to ensure new hires receive the right support during their first client engagements.- Generate retention metrics and engagement health reports for leadership visibility.- Continuously improve engagement playbooks, call scripts, and ritual templates to enhance VA experience and retention outcomes.
Qualifications- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.- Excellent follow-through and attention to detail.- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.- Familiarity with employee engagement tools, CRMs, or HRIS systems.- Highly organized and capable of maintaining consistent communication cadences.
Preferred Skills- Background in candidate experience, onboarding, or retention programs.- Experience managing distributed or remote teams.- Data-oriented mindset with the ability to track and analyze retention trends.
Department: People OperationsWork Setup: Remote / HybridCompensation: PHP 35,000–50,000/month (based on experience and performance)

VA Engagement & Retention Partner · Wing Assistant

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