Systems Analyst

WHAT WE OFFER
Competitive compensation
A supportive and collaborative team environment
Opportunities for growth and development
A fast-paced, team-oriented workplace

WHAT YOU’LL DO

• Act as the primary first point of contact for technical issues and service requests.
• Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.
• Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.
• Support onboarding and offboarding activities, including hardware, software, and access setup.
• Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.
• Coordinate with external vendors and internal stakeholders when additional expertise or support is required.
• Maintain clear support documentation, user guides, process maps, and training materials.
• Contribute to IT projects and pitch in across all areas of the department as priorities change.
• Participate in occasional after-hours or on-call support when needed.

WHAT YOU BRING

• 1–3 years of related IT support or systems experience.
• Post-secondary education in computer science, information technology, or a related field, or an equivalent combination of education and practical experience.
• Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications, and basic network environments.
• Strong troubleshooting, organization, communication, and customer-service skills.
• The ability to work independently and take ownership in a stand-alone role.
• A flexible, team-oriented approach and a genuine willingness to pitch in wherever needed.
• Comfort working fully in office and responding to changing operational priorities.
• Experience with ticketing systems, mobile device support, Azure or cloud technologies, SQL, PowerShell, or ITIL practices is an asset.

WHO YOU ARE

You are a practical problem-solver who can balance independent ownership with a collaborative mindset. You are comfortable being the go-to IT resource, communicating with people at all levels, and stepping outside a narrow job scope to help the business succeed. If you enjoy a broad role where no two days are exactly the same, we’d like to hear from you.

Hours of Work: Monday to Friday 9:00 a.m. to 5:00 p.m.

Work Arrangement: In Office
Position Type: Non-Union
Employment Status: Full-Time
Compensation: Range$55,000 to $65,000
Work Location: 201 North Service Road, Burlington, Ontario

HOW TO APPLY

If you’re interested in joining our team, please submit your resume through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
👉 Apply today andCome Grow With Us!

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