Child Support Specialist

Job Posting Closes at 11:59PM on:

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Description:

JOB DESCRIPTION SUMMARY:

TheChild Support Specialist serves as the critical contact in the facilitation of successful outcomes for children’s financial well-being. The Child Support Specialistutilizes analytical reasoning toinitiate, establish,modify,enforce and collect child support obligations by makinginformed decisions ensuringtimely andaccurate case management through a trauma-informed approach. This role requires strong attention to detail and interpersonal skills to navigate complex family dynamics while processing various documents, both legal and correspondence;conducting research across multiple systems; and managing cases for compliance with local, state, and federal rules, regulations,policies and procedures. The specialist interprets complex legal orders, addresses system conflicts, and manages early intervention and enforcementefforts using the Automated Child Support Enforcement System (ACSES) and specialized technological tools. Through a combination of technicalexpertise and empathetic customer service the specialist ensures families receive prompt,accurate case processing whileconnecting them withappropriate resources and supporting their efforts in building stronger futures for their children. 

Specialistoperates in one of the following areas of service: 

• Financial 

• Intake 

• Establishment 

• Enforcement 

• Modification 

COMPENSATION:  

Hiring Range: $22.86-$28.58 USD Hourly 

Compensation will bedetermined based on education,experience and skills. 

BENEFITS: 

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including astarting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; and more. For more information, clickhere for our Total Rewards summary.  

ESSENTIAL DUTIES: 

• Adheres to strict confidentiality policies andappropriate release of information. 

• Ensures case management services offered are compliant with Colorado Revised Statutes, court records and other federal and state rules and regulations that govern the child support program. 

• Adheres to departmental policies and procedures and customer service standards. 

• Provides proactive and consistent customer service to customers or their legal representatives by providing information on the Child  

• Support Services Program, case specificdetails and case status;utilizing interviewing and de-escalation techniques to address customer concerns; andidentifying potential barriers to payment to ensure that each customer has enough information and resourcesrequired to make life altering decisions affecting their family. 

• Maintains assigned caseload by working daily, weekly, and monthly reports; processing mail; clearing alerts andlocates; reviewing calendar reminders and working dashboards to ensure cases aremonitored closely andcomply with state and federaltimeframes. 

• Collaborates with other county, state,tribal and international agencies by applying knowledge of state and federal rules and regulations toinitiate and maintain necessary child support services for parents who do not live within Jefferson County. 

• Researches, records, interprets, and analyzes complicated legal documents to determineappropriate course of action to effectively secureaccurate child support payments using the most efficient means possible. 

• Performs discretional decision making bydeterminingoptimal courses of action through critical thinking, careful consideration, and interpretation of complex case circumstances and legal authority from multiple sources to obtainappropriate outcomes for customers. 

• Updates, monitors andmaintains the Automated Child Support Enforcement System (ACSES) and electronic document management system. Maintains written chronological history of work performed, contacts made, remediesutilized, legal and administrative advisements; calculations performed, resulting orders from court hearings and negotiation conferences held and all decisions and planned courses of actions for the case. 

• Researches and investigates cruciallocate and asset information for parties through several resources and tools to ensure continuity of critical child support services for families. 

• Provides resources and collaborates with partner agencies. Makes referrals to various community outreach programs including workforce development for employment and education options, fatherhood program, Jefferson County Mediation, Karlis Family Center, Metro Lawyers, Improved Payments and Child Success (IMPACS) program, Work Force Center and Jeffco Action Center.  

• Provides relevant documents and case notes and makes recommendations to the Assistant County Attorney relating to cases in need of legal consultation and cases scheduled for court hearing. Researches and prepares complex legal documents for review and approval by Assistant County Attorney; processes documents to be filed with court and provides copies to stakeholders. 

• Implements performance enhancements and new processes. Provides recommendations to management for developing cost-effective and practical methods to increase productivity and collections; improve customer service and overall program efficiency.Assists in developing workflow processes and procedures. Attends collaborative meetings to discuss, analyze, and develop strategies defining efficient and effective delivery of services and maximization of performance as measured by federal,state and county metrics. 

• Increases and maintains knowledge on crucial laws and developments in the CSS program by attending training, conferences, and workshops; reviewing professional articles and webinars; and maintaining contacts both statewide and nationally with professionals in the CSS program and CSS program partners to facilitate exchange of information. 

• Performs other duties as assigned. 

ADDITIONAL ESSENTIAL FUNCTIONS SPECIFIC TO SERVICE AREAS 
 

• Financial: Provides account adjustments, account reconciliation, and fund transfers. Compiles relevant financial information; verifies and confirms transaction information from all sources. Calculates arrears due, creates and verifies account and ledger and balance information,and makes ledger adjustments. Communicates and educates partiesregarding arrears calculation results, unfundeddisbursements and resulting recovery options. Provides complex accounting functions for the child support services sectionin accordance with county state andfederal requirements. 

• Intake: Reviews child support applications and publicassistance program referrals, extracts informationrequired for case creation from multiple databases.Researches and reviews existing court and child support cases for the related parties. Monitors application due dates andmaintains record of pending applications tofinalize case initiation within State and Federally mandatedtime frames. Creates electronic case files. Interprets and enters court order information in database. Generates initial case paperwork. Prepares legal documents for filing with courts, monitors for outcomes and updates database with new order information. Communicates with members of the public seeking information on child support services and with child support applicants; provides descriptions of the services offered by the program and 
  guidance through the application process. 

• Establishment: Obtains Administrative Process Action (APA) certification as required by State policy. Gathers income and expense information in relation to child support guideline worksheet preparation. Participates in negotiation conferences with parties toestablishpaternity and child support through the APA process whenever possible; when APA is notappropriate, prepares legal documents; monitors for hearing results; and updates database with new order information. Prepares and files Reports of Paternity Determination (RPD) withVital Statistics. 

• Enforcement: Obtains Enforcement Certification as required by State policy. Communicates with partiesregarding case status, program processes/procedures, enforcement remedies, balance and payment information, and other case activity. Obtains anddetermines ability topay child support to createappropriate pay plans; make necessary referrals toassistance resources; and negotiates settlement payments for arrears balances. Initiates cases with other states’, tribes’, or countries’ child support agencies for the purpose of establishment andenforcement of child support orders. Monitors automated enforcement remedies anddetermines when manual enforcement remedies should beutilized. Prepares and files legal documents with court; attends court asappropriate to support the county attorney and provide program specific knowledge to parties as it pertains to their case; monitors for outcome of court proceedings; andmaintains case file and database with resulting orders. 
   

• Modification: Obtains APA certification as required by State policy. Evaluates party requests and system alerts for modification (review and adjustment) todetermine if modification isappropriate. When modification is warranted, gathers all relevant income and expenseinformation for preparation of child support guidelines; facilitates negotiation conferences; prepares legal documents for filing with the court; sets hearing dates and sends notifications; prepares files for the county attorney; and monitors for hearing results. Updates databasewith all case orders andfacilitates nextappropriate actions as it pertains to the terms of the most current order. 

QUALIFICATIONS: 

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:  

Experience: Minimum of three (3) years of work-related experience 

Education: High School Diploma or GED, or an equivalent combination of education and experience is acceptable. 

Preferred knowledge,skills and abilities: 

Additional Job Information: 

• Criminal History and MVR Background Checks arerequired for every position. 

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references. 

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.  

• In any materials yousubmit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.  

• All Jefferson County Employees must apply through their internal profile. 

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates. 

APPLICATION: 

Qualified applicants are encouraged to apply.   

All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities    

• A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.   

• Current Jefferson County employees must apply through their employee profile in Workday.  

• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.  

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal.     

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs  

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