Claims Representative
About the Role
We are looking for aClaims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.
Key Responsibilities
Handlewritten and telephone correspondence with all parties involved in claims cases.
Independently process and resolve claims in a timely and professional manner.
Assess coverage, liability, and claim validity based on available documentation and case details.
Settle justified claims and support the rejection or defense of unjustified claims.
Maintain accurate case records and ensure high-quality documentation.
Work closely with internal colleagues and external stakeholders to deliver strong customer service.
Contribute to a collaborative, service-oriented team culture.
Candidate Profile
Completed training or qualification ininsurance, finance, law, or a comparable field.
Previous experience inclaims handling, ideally inmotor and/or property insurance.
Strong communication skills and sound negotiation ability.
Very good command ofGerman, written and spoken.
Empathy and a strong customer-service mindset.
Independent, careful, and proactive way of working.
Team-oriented with a positive and open approach to work.
What Success Looks Like
Claims are handled accurately, professionally, and within required timelines.
Customers and stakeholders receive clear, solution-oriented communication.
Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.
Documentation quality is high and supports sound decision-making.
The role contributes to service quality, operational reliability, and customer satisfaction.
Claims Representative · Solera Holdings LLC