Client Success Executive

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

Client Success Executive (CSE)

TheClient Success Team is looking for aClient Success Executiveresponsiblefor theshort-andlong-term success ofourlargestclient relationships. CSExecutivesare responsible for developing and executing strategic plans for client accounts and maximizing the value of theLantern partnership. The ideal candidate will have a background in strategicclientrelationship management and sales, withdemonstrated success in partnering with clients to achieve their goals and inretaining and growing our relationship with them. This position requirescreativeout-of-the-box thinking,aproblem-solvingand results orientedmindset,and the ability totransform data into actionableinsights for clients.Successful Executives are entrepreneurial,excellent communicators,have a growth-minded, and aregoal-oriented relationship builders.

Location: Remote | USA | Travel Required

Responsibilities:

• Successfully manage theoverallrelationship withthe client and all stakeholders. 
• Develop service strategy to ensure renewal and growth of client accounts and retention of members for assigned accounts. 
• Develop plans to increase client revenue and profitability through betterutilization of network, pricing strategies, andcommunication of new and enhanced offerings. 
• Ensure both company and client objectives, expectations and goals are being met. 
• Exercise judgement in handling client discussions,escalations and issue resolution. 
• Demonstrate proactive ability to diagnose and fix root cause drivers of service and/or delivery problems. 
• Develop and manage strategic plans in the most proactive and strategic manner possible and find new and innovative ways to show clients the value of the products and services purchased. 
• Proactively identify potential service issues and takes steps to resolveidentified issues. 
• Lead and mentor account managers to resolve simple and complex issues as well as develop solutions proactively. 
• Successfully onboard new clients in a manner that sets them up for continued success. 
• Conduct professional and productive in-person meetings with clients. 
• Willingness to travel up to 20% of the time to clients,Lantern headquarters (Dallas) andappropriate industry events.   

Requirements:

• Bachelor’s degreerequired. 
• Extensive experience in healthcare industry, focus on self-funded benefits industryrequired.
• 5+ years of job-related experience ina strategic account management rolewithin thehuman capital,healthcare or benefits industry required. 
• Healthcare start-up experience strongly preferred (point solution, navigation, disease management).
• Direct experience handlingportfolios consisting of multiple Fortune 500 and/or large public Sector Clients preferred. 
• Ability to engage interpersonally with all levels within an organization, including C-suite. 
• Process-driven and strong analytical skills andinsights.
• Strong leadershipand influence managementskills, ability to motivateClient Success Managers to support client portfolios. 
• Ability to thrive in a matrixed organizational structure. 
• Motivated team player with a positivecollaborativeattitude. 
• Ability to work in fast-paced, start-up likeenvironment. 
• Excellent verbal and written communication skills. 
• High energy Level, willing to contribute toestablishing a world class corporate culture. 

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Flexible Time Off
• Paid Parental Leave

About You:

• You useLOGICin your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSIONis a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have theGRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keepHUMANITYin all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on theTRUTHvs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars ofLIGHTare a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.