Office Coordinator (Healthcare)

Work Arrangement / Work Shift:Remote

Role Overview:

We are seeking a reliable, organized, and detail-oriented Office Coordinator to provide remote administrative and operational support for our healthcare practice. This position plays an important role in supporting daily operations, coordinating patient services, assisting with insurance and authorization processes, and providing administrative support to our clinical and billing teams.

The ideal candidate has experience working in a medical, rehabilitation, or mental health setting and is comfortable managing multiple priorities while maintaining professionalism, accuracy, and confidentiality.

What You’ll Be Doing:

• Appointment Management: Coordinate patient schedules, confirm appointments, and assist with cancellations and rescheduling requests.

• Insurance Verification & Authorizations: Verify patient insurance eligibility and benefits and obtain required authorizations for medical, rehabilitation, and mental health services.

• Patient Communication: Respond to patient phone calls, emails, and other communications in a timely, professional, and courteous manner. Assist with general questions and direct clinical or billing concerns to the appropriate team member.

• Patient Documentation: Maintain accurate and up-to-date patient information in the Electronic Medical Record (EMR) system, enter data, upload documentation, and ensure required paperwork is complete and sent to the clinical staff.

• Administrative Support: Perform general virtual office duties, including managing correspondence, organizing electronic files, completing forms, tracking outstanding tasks, and maintaining administrative records.

• Team Coordination: Communicate with clinical, billing, and administrative staff to help ensure efficient day-to-day operations and a seamless patient experience.

• Follow-Up & Task Management: Track outstanding authorizations, credentialing items, patient documentation, insurance requests, and other time-sensitive administrative tasks through completion.

• Confidentiality & Compliance: Maintain patient confidentiality and handle protected health information in accordance with HIPAA requirements and organizational policies.

What You’ll Need:

• High school diploma or equivalent required; additional education or certification in healthcare administration, medical office administration, or a related field is preferred.

• Previous administrative experience in a medical, rehabilitation, behavioral health, or mental health setting preferred.

• Experience with insurance verification and prior authorizations is strongly preferred.

• Familiarity with Electronic Medical Record (EMR/EHR) systems.

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

• Strong verbal and written communication skills.

• Excellent organizational, time-management, and follow-up skills.

• Strong attention to detail and ability to maintain accurate records.

• Ability to prioritize and manage multiple tasks independently in a remote work environment.

• Knowledge of medical terminology, insurance processes, and healthcare administrative procedures preferred.

• Ability to handle confidential and sensitive patient information professionally.

About Atticus: 

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams. 

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are acustomer-focused organization that puts people at the heart of everything we do. We believe great outcomes come fromstrong collaboration, where ideas are openly shared and teamwork is valued.

Our team members areproactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster agrowth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.