MET Region - Delivery Excellence Management

Job Title:

Job Description

 Key Responsibilities:

• Define, implement, and continuously improve delivery frameworks, methodologies, and KPIs.
• Monitor delivery performance across projects/teams and identify areas for improvement.
• Develop and maintain governance models to ensure compliance with delivery standards and SLAs.
• Collaborate with delivery and project teams to support execution excellence.
• Drive root cause analysis and corrective action for delivery issues or customer escalations.
• Lead delivery audits and implement action plans based on audit findings.
• Facilitate training and knowledge-sharing initiatives to build a culture of delivery excellence.
• Partner with quality assurance, operations, and customer success teams to align strategies.
• Leverage data analytics to provide insights on productivity, quality, and customer satisfaction.

Required Qualifications:

• Minimum 8-10+ years of work experience.
• 4+ years of experience in roles such as project delivery, talent acquisition, quality assurance, or operational excellence.
• Bachelor’s degree in, Engineering, Statistics, Business Administration, or a related field.
• Strong understanding of delivery frameworks (Agile, Waterfall, ITIL, etc.).
• Proven experience in reporting and analytical tasks, process improvement, quality standards, and performance metrics.
• Excellent communication, stakeholder management, and change management skills.
• Minimum C1 level of English; excellence in written and verbal communication.

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