SR CLIENT DEVELOPMENT EXE, HK & MC

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

KEY RESPONSIBILITIES

Client Event Design & Execution

• Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions

• Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting

• Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement

• Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality

• Provide on-site support during events to ensure seamless execution

• Closely monitor and push forward post-event follow-up

• Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success

External Partnership Management

• Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.

• Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty

• Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients

• Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard

Client Data Analysis

• Communicate with boutique staff to ensure completed data capture with high accuracy  

• Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies

REQUIREMENTS

• With relevant experience in handling Hong Kong & Macau market

• 5+ years of proven experience in Retail Operation / Client Development role

• Strong network and understanding in the luxury retail industry

• Bachelor’s degree holder in a related field

• Excellent written and verbal communication skills

• Business fluency in English

• Detail oriented with the ability to manage multiple projects simultaneously

• A team player with the ability to build strong relationships with colleagues both in the office and frontline

• SAP and Microsoft Office software