Senior Manager of Product Support

We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing a dedicated team of technical experts. Your mission is to ensure the seamless delivery, configuration, and support of our best-of-breed software solutions, including PrismHR, Salesforce, and our financial and time-tracking integrations.

If you are a strategic thinker with deep roots in the PEO industry—specifically with the PrismHR platform—and have a passion for mentoring technical teams, managing CRM workflows, and optimizing enterprise systems, we want to hear from you.

What You’ll Do

• Lead with Impact: Direct, mentor, and inspire a team of technical product support experts, fostering a high-performance culture focused on delivering exceptional solutions and customer service.
  
  
• Drive Operational Success: Oversee the operational workflows of the product support team, ensuring that all software solutions are functioning optimally to support Nextep’s internal teams and clients.
  
  
• PrismHR Configuration & Support: Serve as the internal champion and primary escalation point for all PrismHR platform configuration, troubleshooting, and advanced support needs.
  
  
• Salesforce Support & Optimization: Oversee the administrative support, optimization, and workflows of our Salesforce platform, ensuring seamless CRM performance and tight integration with other key tools.
  
  
• General Ledger Implementation: Lead the implementation, mapping, and ongoing technical support for General Ledger integrations, ensuring accurate financial data flows for our clients.
  
  
• Time & Attendance Systems: Oversee the deployment, configuration, and support of Time and Attendance systems to guarantee reliable tracking and payroll synchronization.
  
  
• Cross-Functional Collaboration: Partner closely with Product, Engineering, and Client Success teams to identify areas for system improvement, streamline processes, and roll out new product features effectively.

What You Bring (Requirements)

• Industry Experience: 5+ years of proven experience working within the PEO industry.
  
  
• Platform Expertise: Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required.
  
  
• Salesforce Skills: Experience managing, supporting, or administering Salesforce to drive business operations and support cross-functional teams.
  
  
• Leadership Skills: Demonstrated experience managing and developing a team of technical support professionals or software specialists.
  
  
• Technical Acumen: Strong background in supporting General Ledger implementations and complex system integrations.
  
  
• Time & Attendance Experience: Background in Time and Attendance implementation and support. Experience with UKG Ready is highly preferred, though not required.
  
  
• Problem-Solving: Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues.
  
  
• Communication: Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders.
  
  

About benefits:

• 100% paid health, vision, and dental insurance for employees
• Up to 12 weeks of paid parental leave
• 401(k) matching
• Employer paid telehealth services, including mental health resources

About us: 

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!

“There are so many things to love about working at Nextep! The people, the culture, the latte machine. But mostly that Nextep makes sure we are well taken care of and I’ve never been proven otherwise.”

-Elybeth, Client Success