Service Engagement Lead

Who are we? 

Newmedica is one of the leading providers of NHS and Privately-funded ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.  

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.  

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious. 

Role overview

The Service Engagement Lead is responsible for driving the growth of NHS and private patient referrals across Wirral, Cheshire and North Wales, supporting Newmedica Cheshire Oaks’ strategic objectives and commitment to outstanding patient care. The role focuses on building and maintaining strong relationships with key healthcare referrers, including optometrists, GPs and NHS stakeholders, while developing and delivering engagement, marketing and educational initiatives that increase awareness of Newmedica’s services. Working collaboratively with internal teams and external partners, the postholder will analyse referral trends, identify growth opportunities, coordinate events and community outreach activities, and enhance the organisation’s reputation within the local healthcare community. As a key ambassador for Newmedica, the Service Engagement Lead will promote the organisation’s purpose of making a positive difference to people’s lives while supporting sustainable growth and improved patient outcomes.  Must be willing to relocate or be within a commutable distance from the office.

What skills and experience do I need 

You will have experience within a referrals or sales generation /marketing environment. Ideally you will have knowledge of the NHS policy landscape relating to patient referrals, particularly in the ophthalmology sector. 

You will be an organised self-starter, understanding the importance of knowledge and subject matter expertise to enable confident conversations and build credibility with referrers.

Your friendly and engaging personality will mean that you are adept at establishing effective working relationships with a wide variety of stakeholders. You will be used to building long term relationships and will understand how to maintain these contacts in a way that will encourage on-going patient referrals. 

You will have experience of organising and managing promotional events and your excellent organisational skills will ensure these are always a success. 

You will be comfortable working in a hybrid-based role with a high degree of travel around Wirral, Cheshire and North Wales. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events. 

This role will suit a friendly, engaging and confident person who thrives in a fast-paced, target driven environment.  

What we are offering

• A salary of up to £45k
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme 
• Free access to Headspace App 
• An environment where your development is supported through a range of various learning tools and courses 
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients 

If you would like an informal chat about the opportunity or to request a job description, please  

contactStephanie.mcdonald@newmedica.co.uk  

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants  

must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in  

the event of a successful application which we will pay for.  

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this  

in both the running of our services and how we recruit our staff. We actively encourage applications  

from everyone with the essential requirements of the job, regardless of any protected  

characteristics.  

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age,  

disability, sexual orientation, race, language, religion, ethnic or social origin.