Objective

Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients.

KPI

• Expansion revenue ≥ 50% of total revenue

• PoC-to-Production conversion rate > 30%

• Business Impact Score (BIS) > 40% across active portfolio

• Referral Rate > 30% on completed engagements

• Average expansion deal size $150k+, with Tier 1 accounts weighted higher

• 90%+ of project issues resolved at the team level without CDO escalation

• Client satisfaction (CSAT) consistently maintained and improved

Key Responsibilities

1) Account Management

• Own the Account Development Plan (ADP) system across the portfolio.

Coach ADMs to maintain a living ADP per Tier 1 / Tier 2 account: stakeholder map, Business Value / Personal Value / Trust Value per key stakeholder, expansion pipeline, next-best actions.

• Set the bar for relationship depth.

Coach ADMs to move from execution-focused to relationship-focused delivery: regular committed BD time, multi-threaded relationships, proactive value creation outside paid scope.

• Be the senior presence at critical moments

— executive meetings, escalations, renewals, pricing negotiations, and stakeholder conflicts. Personally hold 1–3 C-suite relationships per Tier 1 account.

• Own client portfolio health as a system, not a feeling.

DRI for: Expansion Revenue %, PoC-to-Production conversion, BIS, CSI, Referral Rate.

• Make trust the moat.

Hold the team accountable to Reliability, Alignment, and Integrity. Use these as the standard for how Neurons Lab shows up at every touchpoint.

• Turn client trust into business outcomes.

Target 2+ qualified expansion opportunities per account per quarter.

• Bring the client voice into company decisions.

2) Delivery

• Drive value creation for the Delivery department.

• Empower the team to resolve 90% of project issues independently.

• Serve as the top escalation point for unresolved Significant and Catastrophic risks.

• Oversee timelines, budgets, risks, and financials across the project portfolio.

• Develop and execute Delivery department strategy.

• Establish and monitor key department metrics — OKRs, Health Indicators, margins, revenue deviation.

• Facilitate and provide value-add to stakeholder relationships and communications.

• Establish and refine delivery practices tailored for AI R&D projects.

• Manage relationships with Delivery Partners and oversee the joint delivery project portfolio.

3) People

• Manage talent capacity and project staffing needs.

• Own ADM compensation and commission design tied to expansion revenue and portfolio health.

• Recruit, hire, train, grow, and let go.

• Conduct regular 1:1s with direct reports.

• Conduct performance reviews.

Capabilities

• Delivery Leadership — experience running and scaling multi-team delivery organizations.

• Account Management — multi-threaded executive relationships, expansion playbook, revenue ownership.

• Customer Success — portfolio-level health management, value realization, escalation, renewals.

• Stakeholder Management — navigates complex enterprise environments at board and C-suite level.

• Executive Communication — credible in front of CEOs, CIOs, CTOs, COOs; decks as strategic artifacts.

• People Management — proven ability to recruit, develop, and let go; builds high-performing teams.

• AI/ML Awareness — conversant with engineering and data science teams; must hold their own technically.

• Change Management — understands how to drive adoption of AI products inside enterprise clients.

• Commercial Negotiation — comfortable with fee negotiation; protects margin without losing the relationship.

Experience

• Senior delivery or account leadership (7+ years) — customer success, engagement management, or consulting at a leadership level.

• Team management (3+ years) — built or led delivery teams; track record of developing talent.

• Business development — proven expansion revenue track record through delivery quality and consultative selling.

• Regulated industry experience — direct enterprise client work in FSI, healthcare, pharma, energy, or government.

• AI/ML or data product exposure — conversant with delivery teams on complex technical engagements.

• Advanced English — exceptional written and verbal; comfortable leading executive conversations.

Nice to have

• AI consulting or systems integrator background.

• Change management certification (Prosci/ADKAR, Kotter).

• Experience managing partner or subcontractor delivery relationships.

• Exposure to consultative-selling methodologies (Activator / Challenger / Trusted Advisor models).

What We Offer

• Competitive compensation — a monthly base plus expansion revenue upside.

• Fully remote — outcomes over attendance.

• Unlimited PTO.

• Full-time contractor engagement with a fast-growing AI consultancy at the forefront of enterprise transformation.