Network / System Engineer III

Location:

Charlotte, NC

Salary Range:

Competitive 

Introduction

The Enterprise Voice, Video, Meeting Space, and Events Engineering Team is responsible for employee collaboration applications and services for associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing, and webcasting applications are used daily by 200k associates, including senior leaders, company town halls, and Line of Business events ranging from small-scale sessions to large-scale events that are feature-rich, white-glove, accessible, and scalable.

Required Skills & Qualifications

• 10 years of experience supporting Cisco Unified Communications environments.
• Strong experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and SIP and VoIP technologies.
• Experience administering large-scale enterprise voice environments.
• Hands-on experience with voice troubleshooting, call routing, dial plans, and SIP call flows.
• Experience with change, incident, problem, and risk management processes.

Preferred Skills & Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• Strong understanding of SIP, H.323, MGCP, CUBE, Voice gateways, and Session Border Controllers.
• Experience with Python, PowerShell, Ansible, or other automation technologies.
• Experience leveraging Cisco AXL APIs, RIS APIs, Serviceability APIs, and SOAP/REST interfaces.
• Experience with Client Teams Phone and Direct Routing.
• Experience with Cisco Webex Calling or Webex Suite.
• Experience with cloud-based collaboration technologies.
• Strong written and verbal communication skills.
• Ability to support large-scale production environments with high availability requirements.
• Working knowledge of Linux and Windows server environments.
• Experience with REST APIs and platform integrations.
• Prior work experience at client or in client's industry.

• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.
• Design, implement, and maintain global dial plans and voice routing policies.
• Develop and maintain automation solutions for voice provisioning, inventory management, compliance reporting, and operational workflows.
• Lead platform lifecycle activities including upgrades, migrations, patching, and technology refresh initiatives.
• Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions.
• Drive problem management efforts and perform root cause analysis for complex voice service issues.
• Participate in architecture reviews and strategic voice transformation initiatives.
• Manage vendor relationships and coordinate escalation of critical incidents.
• Create and maintain engineering documentation, standards, automation frameworks, and operational runbooks.
• Implement monitoring, alerting, and reporting solutions to improve service availability and performance.
• Support enterprise voice integrations with Client Teams, SIP providers, conferencing platforms, contact centers, and cloud services.
• Ensure solutions comply with security, audit, risk, and regulatory requirements.

For immediate consideration please click APPLY to begin the screening process.