Senior Business Analyst

About Us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.  

In the same way that Dyson engineers’ better technology to solve problems others ignore, Global IT transforms the way Dyson does business through world class and pioneering IT services and systems.

About The Team

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.   

WithinDyson IT, ouraim isto create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration,growth and success. Weempower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsetswithin the team. 

We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development – and many others.  

About The Role

Business analysts identify, define and document business processes and software requirements to be developed as software. They are the liaison between business and IT teams, facilitating communication and determining business needs. The Senior Business Analysts will therefore have the following responsibilities:  

Business Analysis 

• Plan,approachand deliveranalysis activities with clearly defined outcomes, including: 

• Conducting interviews and workshops with stakeholders to gather, document, andvalidate business requirements 

• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements) 

• Develop process maps andbusiness modelsto enhance clarity and efficiency 

• Support the full project lifecycle with any development,testing or business change needs 

• Continuously review and assesstheproject delivery to ensure it will meet business requirements 

• Act as an internal consultant to stakeholders 

• Assist in the preparation of business cases 

• Plan and execute the analysis approach for projects asrequired 

Training & User Adoption 

• Develop training materials, user guides, and process documentation to support end-user adoption  

• Conduct training sessions and workshops to familiarise users with new processes, workflows, and system functionality. 

• Serve as a point of contact for post-go-live support, addressing user queries andidentifying opportunities for system enhancements 

Continuous Improvement & Ways of Working 

• Be an advocate for evolving standards and practices around ways of working 

• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings 

• Balance and prioritise workload, escalating conflicting demands where necessary 

• Contribute to risk management through raising, reviewing,monitoring and supporting their mitigation 

Leadership 

• Provide support to Business Analysts on the projects that you are working on 

• Ensure consistency and quality in the teams’ output 

• Collaborate with other team leads to prioritisethe teams’workload 

• Conduct 1:1s with direct reports on a regular basis 

• Support and aidyour direct reports professional development 

• Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates,BAs and peers 

About You 

Education&Experience 

• Years (>4) ofprovenexperienceas a Business Analyst or in a similar role, and within theCustomerRelationship ManagementServiceor wider eCommerce domain would be an advantage 

• Exposure toCommercial platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybriswould bea plus 

• Experience in the execution of an implementationmethodology includingWaterfall, Agile and Scrum practices 

• Demonstrated experience inanalysis planning,requirements gathering and process analysis 

• Relevant professional qualifications aredesirable, includingeitherBCS International Diploma in Business AnalysisorIIBA Level 3 Certified Business Analysis Professional (CBAP) 

Communication & Interpersonal Skills 

• Excellentwritten and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders 

• Proven ability to build andmaintain positive stakeholderrelationships, as well as challenge and influence at all levels 

• Strong time managementand prioritization skills 

• Detail-oriented and self-motivated, with a commitment to delivering high-quality work andability todeliver under pressure 

Benefits

• Discount on Dyson products  
• Company Pension scheme  
• 29 days annual holiday plan  
• Company Fitness plan  
• EAP (Employee Assistance Programme)  
• Life Assurance Plan  
• Transportation allowance (0,23€/km regardless of the means of transport)  
• Health Insurance – Medical Contribution  
• Eye Examination & Computer Glasses Reimbursement 

* Please note: New employees to Dyson in The Netherlands commence employment on a 12-month, fixed-term basis*

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.