Deputy Director, Compliance (Revenue Collection)

Job Description

Job title:   Deputy Director, Compliance (Revenue Collection)

Department:Compliance
 

Immediate Supervisor: DirectorCompliance

Purpose of the Job

The Deputy Director supports the Director in the leadership, coordination, and operational management of multiple sections within the Department. The role ensures alignment between departmental strategy and operational execution, enhances governance and quality assurance, strengthens compliance outcomes, and builds internal leadership capacity as part of succession planning.

Generic Duties And Accountabilities

The Deputy Director shall:

a)     Coordinate departmental strategic initiatives and monitor implementation

b)     Consolidation of departmental work plans and KPIs

c)     Coordinate preparation, monitoring and utilization of divisional budgets

d)    Coordinate and supervise several Section Heads, ensuring harmony, consistency and alignment across sections under the division.

e)     Validate complex audit, assessment, investigation, objection or operational files before submission to the Director, ensuring accuracy, legal soundness and adherence to MRA standards.

f)      Approve assessments, penalties, refunds, repayments and other decisions within delegated authorisation limits.

g)     Ensure consistent application of risk-based methodologies, operational procedures, internal controls and ISO quality standards across the division.

h)     Lead cross-sectional projects, initiatives, special programmes, and compliance campaigns in line with departmental priorities.

i)       Provide authoritative technical guidance to Section Heads on the interpretation of tax laws, regulations, Double Taxation Agreements, procedures, and administrative practices.

j)       Identify emerging compliance risks and trends across the division and recommend targeted strategies and interventions to the Director.

k)     Prepare consolidated monthly performance reports for the Director, outlining achievements, variances, risks, and key operational challenges.

l)       Contribute to the drafting or review of operational policies, procedural manuals, and reforms in coordination with relevant sections.

m)   Promote effective use of digital compliance systems and analytics

n)     Guide and mentor Section Heads in performance management, capacity building, and technical development to strengthen the leadership pipeline.

o)     Liaise with other departments, government agencies and stakeholders on matters falling under divisional functions.

p)     Deputise for the Director as and when required, handling decision-making responsibilities and urgent operational matters.

q)     Perform any other cognate duties assigned by the Director in line with departmental objectives.

Specific Duties

The Deputy Director shall:

·        Oversee Audit, Assessment, Repayment/Refunds of Large Taxpayers, and International Taxation.

·        Ensure timely and accurate processing of refunds and repayments, including risk-based verification and referral of suspect claims for audit or investigation.

·        Validate complex audit findings, assessments, penalties and settlements prepared by Section Heads.

·        Ensure correct application of tax laws relating to international transactions, transfer pricing, permanent establishments, and related-party dealings.

·        Guide the application of Double Taxation Avoidance Agreements and support treaty interpretation.

·        Supervise Exchange of Information (EOI) requests from treaty partners and ensure timely issue of tax residence certificates.

·        Support strategies to address compliance risks among large taxpayers and oversee implementation of relevant operational programmes.

·        Coordinate audit and assessment activities for medium and small taxpayers.

·        Ensure consistent application of risk-based selection criteria and audit methodologies across sections.

·        Provide technical validation for complex assessments, penalties and compliance decisions.

·        Develop strategies to enhance compliance among SMEs and high-risk sectors.

·        Oversee field operations, thematic audits, and enforcement activities driven by compliance analysis.

·        Oversee multiple investigation teams and ensure proper case allocation, progression and monitoring.

·        Validate complex investigation files before they are escalated to the Director or prosecution authorities.

·        Ensure adherence to investigative standards, evidence rules, and legal protocols.

·        Guide Section Heads on evidential requirements and case strategy.

·        Enhance coordination between investigations and other compliance units.

·        Coordinate objections, dispute resolution and review processes across sections.

·        Validate draft objection decisions, ensuring fairness, reasonableness, consistency, and legal correctness.

·        Ensure timely disposal of objection cases in line with statutory obligations.

·        Provide guidance on the interpretation of tax laws and administrative provisions relevant to objection matters.

·        Identify systemic issues revealed through disputes and recommend corrective actions.

·        Oversee operational support functions such as taxpayer registration, filing compliance, debt management, and taxpayer services.

·        Ensure efficiency, accuracy and quality of service delivery across sections.

·        Identify operational bottlenecks and implement process improvements.

·        Coordinate cross-sectional workflows and ensure consistency in operational output.

·        Strengthen ISO quality management systems and internal controls.

Qualifications

A university Degree in Administration, Law, Accountancy, Economics, Finance, Commerce, IT/IS/ Computer Science/Software Engineering, Mathematics/Statistics, Data Science, Engineering, or an equivalent professional qualification in any of those subjects, or other relevant qualifications.

Possession of post-graduate qualifications in Taxation, Customs, Trade, Law, Public Administration, Management or any other field relevant to the MRA would be an advantage.

Experience

At least 12 years’ experience in Revenue, Tax, Compliance Environment, or Customs, Trade Facilitation, Shipping Logistics and Warehouse, Supply Chain, or other related activities, of which a significant period must be in a senior management position.

Age Limit

Candidates, unless already in service, should not have reached their 55th birthday by the closing date, for the submission of applications.

Competencies

A. Technical Competencies

·        Advanced knowledge of tax legislation, revenue administration and compliance frameworks

·        Strong understanding of audit, assessment, investigation, objection and taxpayer service processes

·        Ability to analyse compliance risks, revenue trends and operational performance to support informed decision-making

·        Knowledge of international taxation, Double Taxation Avoidance Agreements, Exchange of Information, and international best practices in tax administration

B. Leadership & Managerial Competencies

·       Ability to supervise and coordinate multiple operational units and ensure consistency in service delivery

·       Strong decision-making and judgment in complex technical and operational matters

·       Capacity to mentor Section Heads, develop technical capability and build leadership readiness

·       Strong planning, coordination, reporting and performance management skills

C. Behavioural Competencies

·        Integrity and sound judgement

·        Professional independence and objectivity

·        Strong communication and stakeholder-engagement skills

·        Ability to manage pressure and sensitive cases

Appointment and Remuneration

i.          Appointment will be on a three year contract renewable based on performance

ii          Monthly Salary - Rs 235,430 - Rs 279,890. 

iii.       Gratuity payment equal to two months’ basic salary on satisfactory completion of each period of 12 months 

iv.        Car Allowance - Rs 35,000 a month.

(A)  Instructions to candidates

 i.         Only online applications with relevant scanned attachments of your academic/professional certificates, testimonials, 

        National Identity Card (NIC) / Passport and a recent passport size photo will be accepted.

ii.        Evidence/proof of previous employment, position/s held and duties performed, must be submitted.

iii.      Candidates possessing an alternative qualification to the prescribed one/s are requested to submit an Equivalence Certificate from the

         Higher Education Commission (HEC) or Mauritius Qualification Authority (MQA) or any authorized entity, as appropriate.

iv.       Candidates must attach an updated CV and a motivation letter.

v.         One of your two referees should be either your current or previous employer.

vi.      Incomplete application and/or non-submission of the required scanned documents will entail elimination from the selection exercise.

vii.    Candidates may be required to sit for a shortlisting written assessment.

viii. For any assistance,  kindly contact the Human Resources and Training Department on 2020500 at Custom House, Mer Rouge, Port Louis.

 (B)  MRA reserves the rights

i.       To call only the best qualified and experienced candidates for the selection exercise; and

ii.      Not to make any appointment as a result of this advertisement.