Senior Support Engineer (Atlassian)

We are seeking aSenior Support Engineer to serve as an Atlassian Administrator, responsible for managing and optimizing the Jira Cloud environment while providing ongoing support to end users.

Responsibilities

• Administer and configure Jira Cloud environments to align with organizational requirements
• Review and improve existing workflows, permission schemes and automation rules
• Develop, test and implement automation rules to streamline workflows and processes
• Set up and maintain Jira projects, schemes, workflows, permissions and notifications
• Document existing and newly created processes within Jira
• Create and manage users, permissions and projects on a daily basis
• Support and further develop existing Python scripts using Atlassian Python APIs
• Control changes to permission schemes, screens and workflows through automation and scripting
• Build automation for the creation and modification of projects, schemes and workflows
• Monitor and troubleshoot Jira Cloud issues, providing timely resolutions
• Provide ongoing support to Jira Cloud users, addressing issues and questions
• Maintain Jira Cloud environments to ensure optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with strong understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management

Nice to have

• Familiarity with Adaptavist ScriptRunner
• Familiarity with Jira Misc Workflow Extension (JMWE)