LikeRemoteLicensing & Contracting Representative
šŗšø United States
Management
Account Management
Sales
Customer Support
Security Engineer
Licensing & Contracting Representative
from šŗšø United States
At Allstate, great things happen when our people work together to protect families and their belongings from lifeās uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customersā evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Ā
Job Description
The Licensing and Contracting Representative will be responsible for assisting agents in the field by processing carrier applications, answering commissions questions, and providing back-office support to help streamline the agent's daily operations so they can maximize sales.Key Responsibilities:
Answer inbound calls and make outbound calls as neededĀ
Respond to agent emails via a Ticket SystemĀ
Provide agents with back-officesupportĀ
Assist agents with commissions questions, leads support, product information, andmoreĀ
Promote and supportAllstate Health productsalesĀ
Maintain positive working relationships with assignedaccountsĀ
Meet or exceed call qualitymetricsĀ
Provide world class support on everycallĀ
Additional projects asavailable andassignedĀ
Skills and Competencies:Ā
Insurance industry knowledge, specifically Life & Health isrequiredĀ
Background in account managementĀ Ā
Exceptional phone etiquetteĀ
Excellent written, verbal,listening and interpersonal skillsĀ
Ability to multi-task and prioritize workload with little oversightĀ
Ability to work remotely, with a team of others who are also working remotelyĀ
Sit and work at a computer forlong periods oftime isrequiredĀ
Proficient with Microsoft Office SuiteĀ
Ability to work withand navigate throughmultiple computer screensĀ
Intermediate knowledge on how to use a computer,if issues arise should be able to do minor troubleshootingĀ
Positive attitudeĀ
Education
High School Diploma or GED (Required)
Experience
2 years Customer Service and Call Center experience (Required)
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship ManagementCompensation
Compensation offered for this role is 17.98 - 26.16 per hour and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.
Ā
Joining our team isnāt just a job ā itās an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger ā a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click āhereā for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click āhereā for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the āEEO Know Your Rightsā poster click āhereā. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click āhereā. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Companyās policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employeeās ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Ā
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Ā
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.