Community Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Community Specialistadministratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.

Duties:

· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and 
resolution of issues with professionalism and respect.
· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past 
residents.
· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in 
lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out 
Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company 
policies.
· Team Collaboration:Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with 
internal and external stakeholders.
 

Requirements:

· 1-3 years relevant property management experience required, preferably conventional

· Excellent time management skills with the propensity to be a leader

· Team player, willing to go the extra mile to provide concierge level customer service

· Effective communicator; both written and verbal

· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder

· Well versed in property management software and technologically savvy

· Some understanding of preventative and ongoing property maintenance