Senior Manager, Learning Operations and Partner Excellence

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Learning and Development (L&D) at TD has an ambitious goal to become the global benchmark where every colleague thrives and never stops learning. Through our learning solutions, we build capabilities to grow colleagues today, tomorrow and throughout their careers to drive business performance. The function enables enterprise and business strategies by delivering innovative learning experiences, modern learning technologies, operational excellence, and strategic workforce capability development.

Job Description

Reporting to the AVP, Enterprise Design & Digital Learning Experience, the Senior Manager, Learning Operations & Partner Excellence is responsible for providing strategic leadership for TD's learning operations, partner ecosystem, learner support, governance, and operational excellence activities. This role ensures the effective delivery of learning services through strong operational management, external partner oversight, financial stewardship, audit and compliance readiness, and best-in-class learner support.

The role is accountable for cultivating a high-performing ecosystem of strategic learning partners that enables innovation, brings leading industry practices to TD, and supports the ongoing evolution of the enterprise learning experience. The Senior Manager establishes scalable operational practices, drives service excellence, mitigates risk, enhances vendor performance, and ensures L&D remains connected to emerging trends, technologies, and advancements in the corporate learning marketplace.

Accountabilities

Strategic Leadership and Operational Excellence

• Define and execute the strategy for Learning Operations & Partner Excellence, ensuring alignment with enterprise priorities and L&D objectives.

• Establish operational frameworks, standards, governance practices, and service models that drive consistency, efficiency, quality, and scalability across L&D.

• Identify opportunities to streamline operations, modernize processes, and improve learner and stakeholder experiences through continuous improvement initiatives.

• Develop performance measures and operational reporting to monitor effectiveness, identify trends, and inform decision-making.

• Ensure operational readiness and service continuity in support of business priorities, regulatory requirements, and enterprise learning initiatives.

Learning Partner Ecosystem Strategy & Innovation

• Develop and execute the enterprise strategy for TD's learning partner ecosystem, ensuring alignment with current and future capability needs.

• Establish and maintain a portfolio of strategic external partners that enables the delivery of modern, innovative, and scalable learning solutions and experiences.

• Continuously assess market trends, emerging technologies, AI-enabled learning advancements, and innovations in workplace learning to identify opportunities that strengthen TD's learning capabilities.

• Lead vendor selection, onboarding, performance reviews, contract renewals, and partnership evaluations to ensure the organization leverages industry-leading capabilities.

• Hold learning partners accountable for bringing forward new ideas, innovative solutions, industry best practices, and evolving learning methodologies.

• Develop strategic relationships with key vendors, service providers, and industry organizations to ensure TD remains connected to leading practices and emerging trends.

• Conduct regular ecosystem reviews to evaluate partner effectiveness, assess capability gaps, and inform long-term partner and investment strategies.

• Collaborate with internal stakeholders to ensure vendor strategies support enterprise priorities, technology modernization efforts, regulatory requirements, and workforce capability objectives.

Vendor Management and Partner Governance

• Provide oversight and governance for external learning vendors and strategic partners supporting TD's global learning ecosystem.

• Establish vendor management frameworks, performance scorecards, service standards, and governance processes.

• Lead regular vendor performance reviews and ensure service commitments, quality expectations, and contractual obligations are achieved.

• Resolve vendor-related issues and escalate risks appropriately to ensure uninterrupted service delivery.

• Partner with Procurement, Legal, Risk, Finance, and HR stakeholders to support vendor governance and contractual compliance.

Financial Management and Operational Controls

• Lead invoice management, purchase order oversight, budget administration, forecasting, and financial tracking activities across the L&D function.

• Ensure effective financial controls and alignment with enterprise procurement, expense management, and governance requirements.

• Monitor operational expenditures and identify opportunities to optimize costs while maintaining service quality.

• Provide financial reporting, analysis, and insights that support decision-making and resource planning.

• Maintain oversight of vendor spending and contractual commitments to ensure value realization and fiscal accountability.

Governance, Risk and Audit Management

• Establish and maintain operational controls that support regulatory compliance, audit readiness, and risk mitigation activities.

• Lead coordination of internal and external audits impacting the L&D function, ensuring timely collection of evidence, documentation, and responses.

• Partner with Risk, Compliance, and Audit stakeholders to address findings and implement sustainable remediation plans.

• Monitor operational, vendor, and regulatory risks and implement proactive measures to strengthen controls and reduce exposure.

• Ensure governance practices remain aligned with enterprise policies, standards, and regulatory expectations.

Learner Support and Service Excellence

• Lead the global learner support and escalation function, ensuring timely, consistent, and effective resolution of learner inquiries and issues.

• Establish service level standards, quality measures, and operational metrics that drive exceptional learner experiences.

• Oversee complex or high-impact escalations and coordinate resolution activities across internal teams, technology partners, and external vendors.

• Continuously evaluate feedback, service trends, and operational performance data to improve support experiences and reduce friction for learners.

• Promote a culture of service excellence and customer-centricity across all operational functions.

Stakeholder Engagement & Influence

• Build strong partnerships with senior business leaders, HR stakeholders, Learning Solutions Advisors, technology partners, and corporate support functions.

• Act as a trusted advisor on operational strategy, partner management, governance, service delivery, and risk-related matters.

• Influence decisions through operational insights, performance reporting, marketplace intelligence, and strategic recommendations.

• Communicate operational priorities, risks, opportunities, and performance outcomes to senior leaders and governance forums.

Team Leadership

• Lead and develop a high-performing team responsible for learning operations, partner management, learner support, financial administration, governance, and audit activities.

• Establish clear priorities, performance expectations, and development plans that support enterprise and departmental objectives.

• Create an inclusive and collaborative culture that promotes accountability, innovation, operational excellence, and continuous improvement.

• Coach and develop team members while building capabilities that support future business and organizational needs.

• Ensure resources are effectively aligned to priorities, risks, and operational demands.

Qualifications / Skills / Experience

Education

• University degree in Business Administration, Human Resources, Learning & Development, Operations Management, Finance, or a related discipline.

• Professional certification in vendor management, procurement, risk management, operational excellence, project management, or a related field is considered an asset.

Experience

• 10+ years of experience in Learning & Development, operations management, vendor management, shared services, business operations, or a related field.

• 5+ years of people leadership experience.

• Proven experience leading operational functions with accountability for governance, financial management, service delivery, vendor management, and risk management.

• Experience developing and managing strategic partnerships and complex vendor ecosystems.

• Demonstrated success driving operational improvements, service enhancements, and organizational effectiveness initiatives.

• Experience operating in large, complex, and highly regulated environments.

Technical Skills

• Strong understanding of vendor management, procurement processes, contract administration, financial controls, and governance practices.

• Experience developing operational metrics, dashboards, scorecards, and performance reporting.

• Knowledge of audit, compliance, risk management, and control frameworks.

• Familiarity with learning technologies, digital learning ecosystems, and emerging trends within the learning marketplace.

• Strong analytical, planning, and problem-solving capabilities.

Core Competencies

• Strategic thinking and operational leadership.

• Learning industry knowledge and external market awareness.

• Strong business and financial acumen.

• Partner ecosystem and vendor management expertise.

• Risk management and governance leadership.

• Service excellence and customer focus.

• Exceptional stakeholder management and influencing skills.

• Continuous improvement mindset.

• Change leadership and organizational agility.

• Strong judgment, decision-making, and problem-solving capabilities.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):