Call Centre Agent

What if your telephone skills are what we need to make new medicines safer for patients?

Fortrea's cutting-edge Clinical Research Unit in Leeds is the crown jewel of our global operations. Dedicated to Phase I clinical trials, this 65,000 ft² facility iswhere life-saving medicines begin their journey.

You’ll be part of a team that asks one crucial question:will this new medicine be safe? Every day, you'll witness groundbreaking research in action. And when a medicine you've worked on is approved, you'll know you've helped change lives across the globe.

We are growing our Call Centre team and now seeking our nextClinical Recruiter.

This is a full-time, permanent job: You will work a 37-hour week, typically from 8am to 4pm, or 9am to 5pm on a rotation basis. Some flexibility to work extended extended hours on two days per week until 8pm, may be required.

ON A NORMAL DAY, YOU WILL…

Build and maintain Fortrea's Study Participant database for clinical trials. You see how important this is for us: we need the right person, on the right study within the right timeframe - so ability to work towards deadlines whilst balancing quality of work is a must.

What you willnot do: Cold calling. You don't have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:

• Phone Screening new study participants… and be an active LISTENER: collect participant´s demographic data, completing medical history questionnaires, creating new profiles in the database, accurately entering individual's information in the system.
• Assessing Suitability: You’ll assess the suitability of potential volunteers and match them to the right clinical trial based on their medical history and therapeutic indication.
• Explaining Studies: Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
• Scheduling Appointments: Organise appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

WHO YOU ARE

This job relies heavily on yourcommunicationandtelephoneskills:

• PreviousCall Centre experience is ideal, but we´ll also consider applications fromcustomer service,retail sales,technical support,help desk or similar fields.
• Excellent communication skills: You'll be an empathetic listener, able to respond confidently to volunteers' emotions while maintaining professionalism and courtesy.
• IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Education: You should have at least a GCSE-level education.

The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you should be confident adapting to change and prioritising workload.

While experience in clinical trials is a bonus, it’s not a necessity—we provide full training.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!

#LI-CV1

Learn more about ourEEO & Accommodations request here.