Front Desk Agent 1

Regular Full-time Position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wages; $20.70

Are you looking for a place where meaningful moments are made together?  

AtMarriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As aGuest Services Associate I atMVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Traveldiscounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Uniform laundering (Food & Beverage, Engineering, and Front Desk) 

• Free Parking - within 2 blocks of the resort  

• Complimentary work shoes - once every 6 months pending job requirements  

• Discount for on-duty meals and off-duty meals  

• Company branded t-shirts, sunscreen, sunglasses, and hats for all outside positions  

• Company branded jackets for all outside positions, as needed  

• Quarterly recognition and awards, Service Awards, Associate/Manager of the Quarter, Associate Appreciation Week, and Housekeeping Appreciation Week 

• Monthly birthday and special holiday celebrations  

• Access touse of fitness facilities during specified hours 

As a Guest Services Associate I, a typical day will include:  

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

• Identifies and explains room features to guests (e.g., use of room key,ice and vending areas,etc.) 

• Follows up withOwner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• Ensures that any outstanding requests or problems from the previous day receive priority and areresolved.  

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Guest Services Associate I at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extendedperiod of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  

• Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.