Assistant Facility Manager- Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position’s Goal

§  Management services to BACI in support of their business needs in accordance with the Service Levels, and Key Performance Indicator requirements

§  Manage Facility Management team in the delivery of services especially all help desk issues & user services.

§  To assist in the maintenance of the premises including any designated financial, maintenance, procurement, and asset & vendor management.

§  Develop an understanding of and sound working relationships with key representatives of the client and key suppliers/service providers with whom you operate in support of the site.

§  Specifically manage the role of the Facility executive, Front office Executive, the Janitorial and technical team

Deliverable Role/Responsibilities

§  Manage offsite record management operations including documents collection & retrieval

§  Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.

§  Ensure detailed floor inspections on a routine basis.

§  Monitor the Help Desk system as it effects your area & ensure that rectification works are recorded & action-ed in a timely manner

§  Ensure your aspects of the working environment meet all requisite Standards.

§  Assist the Facility Manager to ensure the smooth running of meetings &/or events 

§  Assist with Business Unit relocations or ‘ad hoc’ projects.

§  Assist with critical out-of-hours issues & participate as a key team member in response to emergency situations

§  Provide backup support for the Facility Manager in times of absence.

§  Clearly document & communicate all client expectations to the balance of the FM team

§  Work collaboratively with colleagues both within the BACI account & in the wider Jones Lang LaSalle network

§  Work collaboratively with colleagues both within the BACI account & in the wider Jones Lang LaSalle network

§  Ensure general administrative activities under your control are conducted in a timely and efficient manner

§  Assist with any other duties as assigned by the Facility Manager or Senior Manager on a “need be” basis.

Management Role/Responsibilities

In addition to providing the information as above, the management responsibilities of this role include:

§  Oversee pantry services, catering services for in-house lunch, presentations and staff events  

§  Assist in manage service levels to meet business unit needs

§  Manage kitchen equipment inventory and maintenance

§  Ensure the general cleanliness of the office and the management of the Janitorial team

§  Manage user car park applications with Building Landlord

§  Ordering of copier refills, office equipment [non IT equipment] and plants for the office

§  Ordering of office supplies such as stationeries and pantry supplies, equipment and services and analysis.

§  Manage subscription of periodicals and newspapers

§  Manage the receptionist in the discharge of the front office duties such as;

Interaction

§  Coordinate closely with the site leaders to address problems and/or enhance working environment performance

§  Weekly connect with associate to understand the concerns

 Education / Yrs of Experience

Five year of experience in facility management & 3 years’ experience as facility executive.

 Skill Sets

 Ability to adapt and perform under pressure

Possess strong interpersonal skills with the ability to build rapport quickly.

Good communication skills

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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