1st Line Service Delivery Analyst

1st Line Service Delivery Analyst
💷 Competitive salary
⏳ 37.5 hours per week – Weekend work will be introduced in the future
🏠 Hybrid – 2 days in our Toddington office

AtMoto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of anaward winning team that values collaboration, we’d love to welcome you!

We’re shaping the future of motorway rest stops, and we wantyou to be part of this exciting journey.

About the Role

As a1st Line Service Delivery Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.

This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.

Why Join Us?

✅Competitive salary & benefits: Up to 10% bonus
✅Generous time off: 25 days holiday
✅Exclusive discounts: Up to 60% off for you, your partner, and loved ones
✅Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅Career development: Fantastic training opportunities, including funding for qualifications

Your Responsibilities

• Be thefriendly first point of contact for IT queries, ensuring colleagues feel supported

• Provideexceptional customer service with patience and a problem-solving mindset

• Manage IT requests, troubleshoot issues, and escalate where necessary

• Work efficiently toresolve technical incidents remotely

• Ensure accurate ticket logging and maintain clear communication on progress

• Support 2nd/3rd Line escalations when required

• Keep systems running smoothly by maintaining detailed technical records

What You’ll Bring

• Previous experience within an IT support desk role

• Experience withWindows Desktop (10/11) in a business environment

• Strongtroubleshooting skills for technical faults

• Knowledge ofActive Directory administration andMicrosoft 365 applications

• Experience inbusiness application support

• EPOS (Electronic Point of Sale) experience is a bonus!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

💡 Ready to be part of something exciting? JoinMoto in our mission in brightening peoples' journeys through life. 🚀APPLY NOW!

INDCS