Manager, Private Sponsorship of Refugees (PSR) Program - Vancouver

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAICis one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the2019 List of Best Workplaces™ in Canada (100-999 employees), the2020 list of Best Workplaces Managed by Women and2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Manager to lead our Private Sponsorship of Refugees Program! This position will be based at our Vancouver location. Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. 

BACKGROUND:

MOSAIC is a Sponsorship Agreement Holder (SAH) with the Canadian Government, supporting refugees to resettle to Canada through Canada’s Private Sponsorship of Refugees (PSR) Program. Since 2017, MOSAIC has been involved with the private sponsorship of hundreds of refugees in need of resettlement, and our exceptional work has been recognized by the United Nations Refugee Agency and government bodies in Canada and abroad. We provide refugees with the support and tools to thrive in their new Canadian home. We support refugees from all countries, ethnicities, faiths, and sexual orientations. We work to ensure that even those who are not talked about in the media are not forgotten.

DUTIES AND RESPONSIBILITIES: 

• Manages core components of sponsorship that ensures the moral, financial, and legal responsibilities in relation to refugee sponsorship are carried out.
• Oversees the provision of basic financial support and care for the sponsored refugee(s) for the duration of the sponsorship period, or until the sponsored person becomes self-sufficient (whichever comes first).
• Promotes MOSAIC’s mission and vision to cosponsors and Constituent Group members and donors to PSR program.
• Stewards, cultivates, and maintains relationships with cosponsors and Constituent Group members and donors in partnership with the Director of Strategic Engagement and Partnerships
• Pre-screens potential cases to determine whether a sponsorship application may meet sponsorship requirements, and whether the refugee(s) meet(s) eligibility and admissibility criteria.
• Oversees the assessment, selection, and authorizes Constituent Groups;
• Oversee and ensures cosponsors and Constituent Groups have sufficient resources and expertise to carry out their responsibilities.
• Provides organizational assistance, advice, information, and support to Cosponsors and Constituent Groups, including through electronic and in-person information and training.
• Oversees and advises and supports Constituent Group(s).
• Assists in the coordination of fundraising campaigns related to refugee resettlement to meet organizational targets.
• Promotes and raises awareness of the PSR program, refugees and forced migration issues to the community through communications, public outreach events and speaking engagements.
• Submits an annual report for the past year and expression of interest for the following year to IRCC.
• Reviews completed refugee sponsorship applications and updates IRCC on any changes regarding family composition or other aspects of the sponsorship, including any changes in the financial or other conditions of the sponsoring groups.
• Ensures that sponsoring groups carry out their duties including but not limited to the refugees they are sponsoring and IRCC, such as: pre-arrival duties: maintain contact with refugee applicants and update them and MOSAIC; ensure refugees are aware of their interview and appear for the interview; prepare refugee for an interview; work jointly with refugee applicants to avoid any delay or complication in the sponsorship process; reception (meet at airport, welcome into the community, and provide orientation to new neighborhood and life in Canada);.Provides supervision (as applicable), manages performance, and provides ongoing support and advice to the Private Sponsorship of Refugees team in regard to optimization of sponsorship.
• Participates in the team-based contract management in regard to budget monitoring, reporting, cash flow forecasting, and other tasks as required.
• Works in close collaboration with the Finance and Development departments to ensure donations and funds for refugee sponsorships are accurately recorded and dispensed after the refugee(s)’ arrival.
• Uses technology effectively in all aspects of the job.
• Creates awareness of anti-oppressive/social justice issues.
• Work close and create excellent relationship and ask for advice if needed from Refugee Sponsorship Training Program RSTP and SAH Navigation Unite SNU
• Participates in training opportunities to stay current on issues impacting MOSAIC’s operations, including Refugee Sponsorship Training Program RSTP and SAH Navigation Unite sessions and webinars.
• Attends annual SAH Conference.
• Organizes and/or participates in regular team and organization-wide staff meetings.
• Follows all MOSAIC’s policies and administrative procedures.

QUALIFICATIONS:

• Undergraduate degree in a related discipline (refugee and/or forced migration studies, intercultural studies, social studies, social work, business administration, area studies) or a combination of education, training and/or experience may be considered
  
• Experience in working and advocating for refugees and immigrant populations
• Excellent ability to connect settlement and financial resources to support refugee applications
• Excellent knowledge of settlement procedure and organization in BC
• Clear understanding of confidentiality and privacy of client information
• Ability to set clear yet friendly professional boundaries
• Empathetic, respectful and discrete; remains tactful and patient during stressful situations
• Highly organized and strong attention to detail
• Strong time-management, multi-tasking, and problem-solving abilities
• Excellent business judgment, analytical, and decision-making skills.
• Work independently with limited direct supervision.
• Excellent organizational and project management skills.
• Keen understanding of diversity issues, experience working in multicultural settings.
• Flexible and adaptable with ability to work independently and as part of a team
• Ability to communicate in English; a secondary language will be considered an asset
• Current and satisfactory Criminal Record Check required
  

COMPENSATION: $69,360 -  $78,605 annual salary

HOURS:

35 hours per week. This position may be permitted to work a hybrid schedule. For in-office days, the successful candidate must be able to commute to our 5575 Boundary Road, Vancouver Office location. 

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: August 5, 2026, by 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply. 
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.