CRM & Loyalty Team Lead

Here at Mito, we love creating clever things, but we love them even more when they build lasting, meaningful customer relationships (because let's face it, a great customer lifecycle strategy is the closest thing to a healthy long-term relationship in the digital world). We’re infusing our client projects with data-driven omnichannel customer journeys, and we need someone who can confidently navigate complex marketing automation ecosystems without getting lost in the cloud, while leading a team of brilliant minds who turn personalized communication into actual, measurable business value. Currently, we’re on the lookout for a CRM & Loyalty Team Lead who can keep our clients’ clients exceptionally happy and loyal, and our own team deeply motivated.

Your tasks will be:

• Leading, motivating, and developing the CRM & Loyalty team – setting structured goals, doing regular 1on1s, and ensuring everyone is constantly growing professionally (because character development shouldn't be limited to prestige HBO dramas).
• Cultivating culture & representation: fostering an atmosphere of continuous learning, representing Mito's values, organizing epic team events, and occasionally sharing your insights on stage at professional conferences (mic drops optional, but highly encouraged).
• Coordinating entire projects, delegating tasks, and keeping a careful eye, maybe two, on their progress.
• Professional oversight and management of medium to long-term strategy and business planning procedures, including CRM and loyalty programs, life cycle communication planning, roadmaps, and execution plans.
• Designing Martech solutions to establish a high level of marketing automatization - on a more practical note, we’ll need your expert insights during software selection and system architecture design to create well-oiled automations.
• Providing technical assistance to consulting projects involving marketing (particularly CRM) technology and customer data management.
• Delivering high quality technical guidance to effectively address evolving client requirements (meaning you can decipher what clients want and you know what they need to make it happen).
• Representing the team: acting as the advocate for the CRM & Loyalty area internally, and occasionally rocking the stage at external professional conferences (TED Talk invite not guaranteed, but we expect that kind of energy).

We need you to have:

• Proven experience in people management, team leadership, or mentoring (you know how to handle group dynamics and build a strong team spirit).
• Confident and up-to-date understanding of CRM software for both major corporate usage and mid-sized company solutions (specifically Salesforce Marketing Cloud, Adobe Marketing Cloud, HubSpot, and other prominent target software such as Mailchimp, Mailjet).
• Knowledge of marketing automation tools.
• Comprehensive knowledge of project management and productivity software, meaning you have not just heard about them, but are kind of a power user.
• Presentation creation and design skills (you’re not a fan of fancy transitions, are you?).
• A punctual, thorough, solution- and quality-focused way of working.
• A way of thinking that is systematic and proactive, asking as many why’s as necessary.
• Analytical and logical thinking.
• Excellent communication and interpersonal skills with clients and coworkers as well.
• Excellent communication skills in Hungarian and English as you will have to use both in your day to day tasks.

We would be extra happy if:

• You have knowledge of modern database technologies and architectures (especially big data solutions).
• You are proficient in advanced reporting (Pulitzer winners welcome), as well as the use of reporting and dashboarding systems.

What We Offer

Hybrid Work & Flexible Location
Work from home when needed, enjoy our comfortable downtown Budapest office, or work from abroad for a while—as long as you have a stable internet connection.

Modern Office Environment
MacBooks, great coffee, fresh fruit, and a pleasant, well-equipped workspace.

Flexible Benefits & Health Package
A personal benefits budget for sports, education, or commuting, plus annual access to routine and preventive health screenings.

Extra Days Off for Loyalty
OurLevel Up system rewards long-term commitment with up to 5 extra paid days off per year.

Continuous Learning & Growth
Opportunities to attend conferences, take part in coaching and hackathons and share your expertise. A native English coach supports professional communication.

Well-being at Work
Company yoga sessions every Tuesday and Thursday.

Seamless Onboarding & Buddy System
A structured onboarding process with a dedicated buddy to support your first steps.

Vibrant Community & Fun Culture & Dogs
A supportive, dog-friendly workplace where great work goes hand in hand with office parties, and family-friendly events.