Support Engineer (Remote)

About Mintlify

The intelligent knowledge platform

Tech description:

Job description:

# **Why Mintlify?**

We're on a mission to empower builders.

- **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.

- **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.

- **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

## What you'll work on here

- Getting hands-on with real customer problems

- Respond to product and technical questions through our support platform (Plain)

- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)

- Resolve the majority of support inquiries independently, escalating only when necessary

- Collaborate with our support lead to evolve processes and ensure consistency

- Help improve internal support tooling and workflows as we scale

## What you bring to the table

- Experience in technical support at a software or developer tools company (or strong adjacent experience)

- Experience navigating remote work environments

- Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs

- Ability to read and understand code, troubleshoot bugs, and identify root causes

- Strong written communication skills with a friendly, professional tone

- Comfort using AI agents and improving training data for them

- Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups

\*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.

# **Company Benefits:**

- Competitive compensation and equity

- 20 days paid time off every year

- 401k or RRSP

- $420/mo. wellness stipend

- 100% coverage for Health, dental, vision

- Free Ubers to and from work

- Free lunch and dinners

- Annual team offsite (previously went to Alaska, Hawaii)