Senior Forward Deployed Engineer (Strong builders or ex-founders only!!)

About Mintlify

The intelligent knowledge platform

Tech description:

Job description:

# **Why Mintlify?**

We're on a mission to empower builders.

* **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
* **Small team, huge impact:** We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
* **Culture of [slope over y-intercept](https://mattrickard.com/hire-slope-not-intercept):** We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

## **What you'll work on here**

* Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed
* Shipping code, reliable software, and systems that carry production traffic from day one
* Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees
* Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product
* Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures
* Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild
* Debugging production issues across the full stack and own them to resolution
* Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates
* Feeding field knowledge back into the core product so we never solve the same problem twice

## **What you bring to the table**

* 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work
* Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust
* Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments
* Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon
* Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion.

## **Why you should join our Enterprise Solutions Team**

The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.

Skills:

Amazon Web Services (AWS), Kubernetes, TypeScript