Assistant E-Commerce Manager

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
NH Boat Lagoon Phuket Resort is located within bustling Phuket Boat Lagoon, the island’s original lifestyle marina just 10 minutes north of Phuket Town. Days are laidback, with cocktails by the pool and dining along the boardwalk. Feel at ease at this Phuket city hotel with the modern comforts and warm, friendly service of NH.

THE HIGHLIGHTS

• 271 rooms, suites and penthouses
• On-site pool, gym and kids’ club
• Nearby ice rink, tennis court, shopping arcade and spa
• Elegant 1,000 sqm marquee for events

Key responsibilities may include: 

• Channel Management: 
• Managing relationships with key online travel agencies (OTAs) and Global Distribution Systems (GDS) to ensure accurate room availability and pricing. 
• Implementing and maintaining channel management systems to synchronize room inventory across all distribution channels.  
• Monitoring and optimizing channel mix to maximize revenue across different platforms.  
• Pricing Strategy: 
• Analyzing market trends and competitor pricing to develop and implement dynamic pricing strategies on various channels.  
• Managing room inventory allocation across different booking channels to optimize yield.  
• Implementing revenue management tools and techniques to maximize revenue potential.  
• Website Distribution: 
• Managing the online booking engine on the Minor Hotel brand websites, ensuring seamless user experience and optimal conversion rates.  
• Optimizing website content and functionality to drive direct bookings. 
• Data Analysis and Reporting: 
• Tracking key performance indicators (KPIs) such as booking volume, conversion rates, and average daily rate (ADR) across all distribution channels.  
• Generating comprehensive reports to identify trends and opportunities for improvement.  
• Analyzing data to inform strategic decisions regarding distribution channels and pricing strategies.  
• Marketing and Promotions: 
• Collaborating with the marketing team to develop and execute online marketing campaigns to drive bookings through various channels.  
• Managing online promotional codes and packages to maximize revenue.  
• Technical Expertise: 
• Staying updated on the latest e-distribution technologies and industry trends.  
• Troubleshooting technical issues related to channel management systems and online booking platforms.  

Required Skills and Qualifications: 

• Bachelor's degree in Hospitality Management, Business Administration, or a related field  
• Proven experience in hotel e-distribution, revenue management, and channel management  
• Strong analytical skills with proficiency in data analysis and reporting tools  
• Excellent communication and interpersonal skills to collaborate with various departments and stakeholders  
• Expertise in using channel management systems and online booking platforms  
• Knowledge of hotel operations and industry best practices  
• Fluency in English, with additional language skills preferred  

• At least Bachelor’s Degree in any related filed.
• Experience in online marketing roles in the hotel or travel industry.
• Very good written & verbal English is essential.
• Good understating of Search Engine Optimization and Pay-per-clicks tactics.
• Experience in using Content Management Systems.
• Proficient analytical web skills and ability to analyze website performance data (i.e. financial, statistical and /or performance).
• Strong analytical skills are a must. Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.