Graduate Intern Student Engagement

Application close date: 12 October 2026

Build your career. Help others build their future.

We are looking for curious, motivated graduates to join our Student Engagement Hub Graduate Internship Programme.

The programme combines practical work, structured training, coaching and rotations across Sales, Student Support and Collections. You will develop the skills to guide prospective students, support enrolled students and navigate sensitive conversations about student accounts.

We recruit for potential, attitude and the ability to learn. Previous contact centre experience is not essential.

The purpose of your role
To help students move forward in their education journey by understanding their needs, providing clear guidance and taking ownership of their enquiries.

As you progress, you will develop towards becoming a Student Engagement Specialist who can work confidently across different teams and communication channels, including phone, email, live chat and WhatsApp.

What you will do
Your responsibilities will grow as you complete training and demonstrate competence.

Sales and admissions

• Understand prospective students’ goals and help them explore suitable Milpark qualifications.
  
• Explain programme information, admission requirements and registration processes accurately.
  
• Follow up on enquiries and help prospective students complete their next steps.
  
• Contribute to agreed sales and registration targets through informed, ethical conversations.

Student support

• Respond to student enquiries with empathy, clarity and professionalism.
  
• Help students navigate systems, academic processes and institutional procedures.
  
• Resolve queries within your training and authority, escalating more complex matters appropriately.
  
• Keep students informed and follow through on commitments.

Student accounts and collections

• Help students understand outstanding balances and available payment arrangements.
  
• Handle financial conversations sensitively and professionally.
  
• Support payment commitments and collections outcomes within Milpark’s policies.
  
• Balance empathy with accountability.

Systems and operational delivery

• Maintain accurate student records and case notes.
  
• Use approved knowledge resources and digital tools to provide consistent guidance.
  
• Manage competing priorities and work towards agreed service, quality and productivity standards.
  
• Identify recurring issues and suggest improvements to the student experience.

Learning and development

• Participate actively in training, coaching, assessments and team rotations.
  
• Apply feedback and demonstrate increasing independence.
  
• Work collaboratively across Sales, Student Support and Collections.
  
• Take responsibility for achieving the success metrics relevant to each stage of the programme.
  
• Participate in regular feedback discussions, development reviews and progression assessments throughout the programme.

Who we are looking for
You must have a completed bachelor's degree and be willing to participate in a structured programme of up to 24 months, subject to successful progression through the programme's assessment gates.

You should also demonstrate:

• Clear verbal and written communication, with strong listening skills.
  
• Curiosity, learning agility and openness to feedback.
  
• Empathy and professionalism during difficult conversations.
  
• Sound judgement and practical problem-solving skills.
  
• Resilience, adaptability and effective organisation.
  
• Confidence using digital tools and a willingness to learn new systems.
  
• An interest in student success and the commercial responsibilities of the Hub.
  
• Accountability, attention to detail and a collaborative approach.

What you will gain

• Monetary remuneration of [approved amount].
  
• Successful participants who progress through all progression gates and enter the second phase of the programme
• may become eligible for a 100% bursary towards an approved one-year Milpark qualification, subject to the applicable bursary agreement.
  
• Structured development across sales, student support and collections.
  
• Practical experience with student systems, customer relationship management tools and multiple communication channels.
  
• Regular coaching, feedback and competency assessments.
  
• Exposure to different teams and operational leadership.
  
• Transferable skills in communication, relationship management, negotiation and problem-solving.
  
  

Programme structure and progression
The programme includes formal progression gates at 3 months, 9 months and 12 months. At each gate, interns are assessed against predetermined success metrics, competency requirements, behavioural expectations and performance standards.

The number of interns in the programme reduces at each of these gates. Progression is based on formal assessments against the programme's defined success metrics, competency requirements, behavioural expectations and performance standards. These requirements will be communicated to participants at the start of each programme stage.

Your contract term is linked to these progression gates. Fixed-term contracts are linked to programme stages. Participants who successfully achieve the progression requirements and are approved for progression may be offered a contract for the next stage. Participants who do not meet the progression requirements will not progress to the next stage and their contract will expire on its agreed end date. Appointment to the internship therefore does not guarantee employment for the full 24 months.

Progression requirements and assessment criteria will be communicated to participants at the commencement of each programme stage and reviewed with them throughout the programme.

Interns who progress are expected to remain within the programme for its duration and will generally not be eligible to apply for other internal opportunities during their participation in the programme, unless approved by the Company. Under the programme’s internal mobility policy, applications for other Milpark roles follow successful completion. Completion does not guarantee a permanent position.

By submitting your personal information and application, you hereby confirm: 

• That you have read and understood our Privacy Policy/Notice. To access, copy and paste the link into your web browser:  
• https://documents.milpark.ac.za/public/milpark%20education%20applicant%20and%20employee%20privacy%20notice.pdf 
• That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.  
• That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise. 

Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.