Microsoft Teams Voice L3 SME
- Incident Management
- Change Management
- Oracle
- SIP
- VoIP
- PowerShell
- Exchange Online
- Azure AD
- DNS
- TCP/IP
- Cisco
- Avaya
- ITIL
Job Title: Microsoft Teams Voice L3 SME
Role Summary
We are seeking an experienced Microsoft Teams Voice L3 SME to support administer troubleshoot and optimize enterprise voice and collaboration solutions within Microsoft Teams
The ideal candidate should possess strong expertise in Teams Phone Direct Routing Operator Connect SBCs and Unified Communications technologies
Key Responsibilities
Provide L3 support for Microsoft Teams Voice and Enterprise Voice environments
Design deploy configure and maintain Teams Phone solutions
Manage Direct Routing Operator Connect Calling Plans and PSTN connectivity
Troubleshoot complex voice issues including call quality call routing and telephony integration
Configure and administer Session Border Controllers SBCs
Monitor Teams voice infrastructure and ensure high availability and performance
Lead incident management problem management and root cause analysis activities
Work closely with telecom providers infrastructure teams and Microsoft support for issue resolution
Implement voice migration projects from legacy telephony platforms to Microsoft Teams
Manage number provisioning voice policies dial plans auto attendants and call queues
Create and maintain operational documentation SOPs and knowledge articles
Participate in change management and drive continuous service improvements
Required Skills
Microsoft Teams Phone Administration
Teams Direct Routing and Operator Connect
Session Border Controllers AudioCodes Ribbon Oracle SBC
SIP VOIP PSTN and Telephony Protocols
Teams Call Queues and Auto Attendants
Voice Routing Policies and Dial Plans
Call Quality Dashboard CQD and Teams Admin Center
PowerShell scripting for Teams administration
Incident Problem and Change Management
Strong troubleshooting and RCA skills
Preferred Skills
Microsoft 365 Administration
Exchange Online and Entra ID Azure AD
Networking fundamentals DNS TCPIP Firewall Security
Knowledge of Cisco UC Avaya or other UC platforms
Automation using PowerShell
Certifications
Microsoft Teams Administrator Associate MS700
Microsoft 365 Certified Collaboration Communications Systems Engineer MS721
ITIL Foundation Certification Preferred
Key Competencies
Technical Leadership
Customer Management
Problem Solving RCA
Service Delivery Excellence
Stakeholder Management
Communication Collaboration
Microsoft Teams Voice L3 SME · LTM