Microsoft 365 Engineer

Job Title: Microsoft 365 Engineer

Location: Houston, TX (Onsite)

Job Summary

We are looking for an experienced Microsoft 365 Engineer with 7 to 11 years of IT infrastructure and Modern Workplace experience

The candidate will be responsible for administration support troubleshooting migration security and governance of Microsoft 365 services including Exchange Online Microsoft Teams SharePoint Online OneDrive Entra ID Azure AD Intune and Security Compliance solutions The role requires strong technical expertise automation skills and experience working in enterprisescale environments

Key Responsibilities

Microsoft 365 Administration

Administer and support Microsoft 365 tenants

Manage Exchange Online SharePoint Online OneDrive and Microsoft Teams

Handle user provisioning licensing mailbox management and access governance

Monitor M365 Service Health and resolve servicerelated incidents

Support hybrid environments involving onpremises and cloud platforms

Exchange Online

Mailbox creation migration retention and compliance management

Configure mail flow connectors transport rules and email security

Troubleshoot mail delivery and Outlookrelated issues

Manage shared mailboxes distribution groups and resource mailboxes

Teams Collaboration

Administer Teams policies meetings collaboration and governance

Support Teams integrations with SharePoint OneDrive and Power Platform

Troubleshoot Teams voice chat and meetingrelated issues

Drive Teams adoption and best practices

SharePoint OneDrive

Manage SharePoint Online sites permissions and content structures

Support OneDrive administration and data governance

Implement retention versioning and document management policies

Troubleshoot access synchronization and collaboration issues

Security Compliance

Implement and manage

Microsoft Purview

DLP Policies

Retention Policies

Sensitivity Labels

Conditional Access

MFA

Microsoft Defender for Office 365

Ensure compliance with organizational security standards

Identity Access Management

Manage Microsoft Entra ID Azure AD

Configure SSO Conditional Access MFA and RBAC

Support identity synchronization and hybrid identity solutions

Automation Scripting

Develop and maintain PowerShell scripts for automation

Automate routine administrative and reporting tasks

Generate operational dashboards and management reports

Incident Problem Management

Provide L2L3 support for M365 incidents

Perform Root Cause Analysis RCA for recurring issues

Participate in change release and problem management activities

Maintain SOPs technical documentation and knowledge articles

Required Skills

Primary Skills

Microsoft 365 Administration

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Microsoft Entra ID Azure AD

Microsoft Intune

Security Compliance Center

PowerShell Scripting

Hybrid M365 Environment Management

Secondary Skills

Microsoft Defender Suite

Microsoft Purview

Power Platform

Azure Fundamentals

Migration Projects M365 TenanttoTenant Exchange SharePoint

ITIL Processes

ServiceNow

Preferred Certifications

MS102 Microsoft 365 Administrator

SC300 Identity and Access Administrator

AZ104 Azure Administrator

MD102 Endpoint Administrator

MS900 Microsoft 365 Fundamentals

ITIL Foundation

Soft Skills

Excellent communication and stakeholder management

Strong troubleshooting and analytical skills

Ability to work independently and in global teams

Experience handling customerfacing engagements and escalations