MI CASA GENERAL MANAGER

General Summary of Job Duties: The General Manager will be responsible for the day-to-day operation of Mi Casa, including but not limited to financial performance, customer service, marketing, and overall management of the restaurant operations.

Principle Responsibilities and Duties:

• Responsible for all aspects of Mi Casa Latin Restaurant.
• Coordinate daily Front of the House and Back of the House restaurant operation.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• Other duties as assigned.

General Job Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards. 
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect.
• Collaboration:   Celebrate Diverse ideas, thoughts and talents.    
• Care:                 Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too!
• Excellence:       Be Amazing!

Qualifications

Skills, Education & Other Requirements:

• Extensive experience (5+ years) in restaurant management.
• Ability to manage a team of employees, resolve conflicts, and maintain a positive work environment.
• Adept at implementing new marketing strategies to increase profits, including the creation of a social media presence.
• Knowledgeable of profit and loss management, food and labor cost control, and inventory management practices.
• A passion for hospitality and superior customer service.
• A demonstrated ability to create a great working environment for all staff members.
• Fluent in English and Spanish preferred.
• Bachelor’s degree in business administration, Hospitality, or a related field (preferred but not required).

Required Work Cards:

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Alcohol Awareness Card
• Southern Nevada Health card
• Nevada Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used:

• POS System
• Micros Soft
• Word/excel