Success Specialist

We are looking for aSuccess Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform.

Key Responsibilities

• Contact new provider signups via phone, text, and email.
• Guide providers through onboarding, activation, and account setup.
• Follow up on incomplete registrations, missing documents, and pending requirements.
• Schedule onboarding calls and assist providers throughout the activation process.
• Handle inbound customer support inquiries via phone, email, and text.
• Coordinate communication between providers and homeowners and assist with issue resolution.
• Maintain accurate CRM records, activity notes, and pipeline updates.
• Conduct customer satisfaction and quality follow-ups after services are completed.
• Support review generation and reputation management efforts.
• Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives.
• Help increase provider activation, retention, and overall platform engagement.

Requirements

• Advanced English (C1) – Required.
• Strong verbal and written communication skills.
• Customer service, customer success, sales, or administrative experience preferred.
• Comfortable making outbound calls and conducting follow-up communications.
• Basic computer proficiency and familiarity with CRM systems.

Working Conditions

• Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT).
• Compensation: $500 USD per month.
• Location: Remote.

This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.