Portuguese Speaking Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Portuguese Speaking Support Specialist to join our team in Sofia! This role comes with paid relocation support, making your transition smooth and hassle-free. As a key member of our customer service team, you will provide exceptional support to Portuguese-speaking customers, ensuring their needs are met with professionalism and care.

Your Role

As a Portuguese Speaking Support Specialist, your main focus will be to assist customers with their inquiries and provide solutions across various communication channels. Your expertise will contribute to a positive customer journey and reinforce our reputation for outstanding service.

Key Responsibilities

• Respond promptly to customer inquiries in Portuguese via phone, email, and chat.
• Resolve issues related to products or services efficiently and accurately.
• Maintain accurate records of customer interactions and problem resolution.
• Collaborate with relevant teams to ensure thorough issue resolution.
• Stay informed about company offerings, policies, and updates to provide accurate information.
• Participate in ongoing training to enhance knowledge and service quality.

• Fluency in Portuguese (both spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer support or a related field is preferred.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to handle multiple tasks and maintain composure under pressure.
• Proficiency with customer service software and CRM systems.
• Positive attitude, adaptability, and a willingness to work in a diverse team environment.
• Readiness to relocate to Sofia with paid relocation assistance provided.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...