Norwegian Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is looking for a Norwegian Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This position is an excellent opportunity for fluent Norwegian speakers to engage in a rewarding customer service role in a diverse and international environment.

Key Responsibilities

• Provide high-quality customer support and solutions to Norwegian-speaking clients via phone, email, and chat.
• Effectively resolve customer inquiries and ensure a positive customer experience.
• Maintain thorough and accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to address complex issues and provide effective solutions.
• Stay up-to-date with company products, services, and policies to provide accurate information.
• Contribute ideas to improve customer service processes and overall satisfaction.

• Fluency in Norwegian (both written and spoken) is mandatory; proficiency in English is advantageous.
• Experience in customer service or solutions roles is preferred.
• Strong communication and interpersonal skills.
• Problem-solving oriented with a customer-first approach.
• Ability to thrive in a team setting and fast-paced work environment.
• Willingness to relocate to Sofia with paid relocation support.
• Flexibility and openness to working in a multicultural environment.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...