Icelandic Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is looking for an Icelandic Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation included. This role offers a unique opportunity for fluent Icelandic speakers to provide excellent customer support within a dynamic and multicultural working environment.

Key Responsibilities

• Deliver exceptional customer service and solutions to Icelandic-speaking customers via phone, email, and chat.
• Respond efficiently to customer inquiries, ensuring high levels of satisfaction and issue resolution.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with various internal teams to resolve complex issues and improve customer experience.
• Stay knowledgeable about company products, services, and policies to provide accurate information.
• Provide feedback to assist in continual improvement of customer service processes.

• Fluency in Icelandic (written and spoken) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a focus on customer satisfaction.
• Ability to work effectively in a team-driven and fast-paced environment.
• Willingness to relocate to Sofia with paid relocation support.
• Open to working within a diverse and multicultural workplace.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...