Czech-Speaking Customer Agent for Booking.com - Work in Greece - Paid Relocation

Mercier Consultancy MD is excited to offer a position for a Czech-Speaking Customer Agent to work with Booking.com in Greece. This opportunity includes a paid relocation package and is ideal for individuals fluent in Czech seeking a rewarding career in customer service within the travel industry. As a Customer Agent, you will provide excellent assistance to Czech-speaking customers, helping them with their travel bookings and inquiries.

Key Responsibilities

• Deliver exceptional customer service in Czech via phone, email, and chat channels.
• Assist customers with booking inquiries, modifications, cancellations, and other travel-related requests.
• Resolve customer complaints and issues efficiently to ensure a positive experience.
• Maintain accurate records of customer interactions within the CRM system.
• Collaborate with internal teams to enhance service quality and customer satisfaction.
• Stay updated on Booking.com's services, policies, and industry trends.

• Fluency in Czech (spoken and written) is required; proficiency in English is beneficial.
• Previous experience in customer service, ideally within the travel or hospitality industry.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to adapt quickly to work and live in Greece.
• Proficiency with computer systems, CRM software, and digital communication tools.
• Reliable, motivated, and customer-oriented attitude.
• Willingness to relocate to Greece, with relocation support provided.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...