Croatian-Speaking Customer Experts for an Electronics Leader - Work In Greece

Mercier Consultancy MD is actively seeking Croatian-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this position, you will provide outstanding customer service and technical support to Croatian-speaking clients, ensuring a smooth and satisfactory customer experience.

Key Responsibilities

• Deliver responsive and professional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist with product inquiries, technical troubleshooting, and after-sales support related to electronic devices.
• Maintain accurate and up-to-date records of customer interactions using CRM systems.
• Collaborate with technical and product teams to resolve complex customer issues effectively.
• Stay informed about product updates, new technologies, and company policies to provide precise information.
• Contribute ideas and feedback to improve customer service quality and processes.

• Fluency in Croatian (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service or technical support, preferably in the electronics sector.
• Strong communication and problem-solving skills with a customer-first attitude.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Familiarity with CRM software and digital support tools.
• Willingness to relocate to Greece and work onsite.
• Passion for technology and commitment to excellent customer service.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...