Membership Services

The Membership Services Associate provides frontline customer service assisting members and guests with inquiries, registrations, and transactions. This role is responsible for processing memberships, handling payments, maintaining accurate records, and ensuring a welcoming environment. The associate supports retention efforts by addressing member needs, promoting programs, and upholding center policies to enhance the overall member experience.

Qualifications

• 1–2 years of customer service, front desk, or administrative experience, preferably in a community center, fitness facility, or membership-based organization.  
• Experience handling cash, credit card transactions, and membership databases or CRM software preferred.  
• Strong communication and interpersonal skills, with the ability to engage with diverse populations.  
• Previous experience in sales, hospitality, or recreation services can be an advantage.