PF
Member Services Representative
Planet Fitness - Redding
🇺🇸 United States
On-site
98 months ago
$17 – $18 / hour
98 months ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Member Services Representative · Planet Fitness - Redding