Member Services Representative

Pay Rate: $20/hr

Duration: 3 Months contract

Work Mode: 100% onsite

Location: Fort Worth, TX

Summary:

• Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at the company.

Responsibilities:

• Prepare pre-closing Loan Quality Initiative requirements, credit analysis, and quality control of the loan information.
• Provide accurate closing and funding of mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system.
• Serve in a backup role for initial member contact via incoming phone calls and for taking applications through the Prime Alliance loan origination system.
• Represent the Mortgage Department in various Credit Union days, seminars, and other special projects as directed by the management staff of the Mortgage Department.
• Meet deadlines and assist with production goals.
• Perform other duties as assigned.
• Ensure the security and confidentiality of all account and related information and compliance with all applicable laws and regulations, including the Bank Secrecy Act.

Requirements:

• High school diploma or GED.

Preferred Skills:

• Previous banking or Credit Union experience.
• Previous mortgage lending experience.
• Knowledge of company, NCUA, and AAFCU Mortgage Lending Guidelines.
• Residential Mortgage Closing and Funding experience.
• Working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint).
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team.
• Above average interpersonal and communication skills and professional telephone manners.
• Effective communication skills, both verbal and written.
• Ability to speak, read, and write Spanish is a plus.
• Ability to work well under deadlines and high volume pressure.
• Ability to work in a diverse work environment.
• Ability to quickly learn and adapt well to change.
• Self-motivated with strong organization skills and attention to detail.
• Maintain satisfactory performance and attendance.
• Ability to pass applicable company and Credit Union pre-hire compliance checks.