Medical Assistant/Admin- Multi-Specialty - Framingham

Job Profile Summary 

​This role focuses on providing professional and nonprofessional nursing care servicesin accordance with physician orders. In addition, this role focuses on performing the following Nursing Support duties:Provides basic care services topatients, but does not have an RN or LPN license.  Positions in this nursing support work under the direction of physicians, mid-level practitioners, and may work under the direction of registered nurses depending on their unit. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience.This role will be most commonly applied to patient care and/orscientific/laboratory jobs.  An experienced level role requiring basic knowledge of job procedures and tools obtained through work experience and requiring vocational or technical education. Works under moderate supervision, works through problems of a routine nature, but may at times require interpretation or deviation from standard procedures and communicates information that requires some explanation or interpretation. 

Job Overview 

Under general supervision of licensed personnel,this positionresponsible for continuous,efficient and smooth patient flow in theoutpatient/ambulatory setting. The position is apatient liaison through both clinical and administrative responsibilities. This position plays an importantrole in in the hospital’s revenue cycle process, clinical operations, and patient experience. This position is responsible to respond tohourly variations in patient volume,clinician and room availability to continually maximize efficient use of space and resources in the clinic;identifies and provides necessary clinical and administrative preparationpertaining to patient care according to protocols;assists with patient care aswarranted and within their scope of practice.     

Job Description 

Minimum Qualifications: 

1. Completed MA education from a CAAHEP- or ABHES-accredited program that was accredited at any time during the student's enrollment, or who graduated within the 36 months prior to the program becoming CAAHEP or ABHES accredited

2.Cardiopulmonary resuscitation (CPR) certification. 

Preferred Qualifications: 

1.High School Diploma or equivalent

2.Two (2) year of medical office experience 

3. Phlebotomy Certification 

4.Bi-Lingual 

5. Experience with electronic patient record systems. 

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and provers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in roomutilization and assignment.  

2.Prepares medical record for patientvisit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. 

3.Exercises a high degree of customer service in all interactions with patients, internal and external customers.Provides a safe, comfortable, and clean environment for patients and families. 

4.Assists provider,patient and patient’s family with admitting patient into the hospital. Makes out clothing list andfacilitates smooth transition to inpatient unit. 

5.Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, geriatric patients. Checks to ensure patient comfort, privacy, and safety.  

6.Ensures patient and personal safety. Determines fall risk and implements appropriate measures. May sit with a patient who needs monitoring.   

7.Prepares exam room for each patientin accordance withneeds ofpatient’s visit.  

8.Assists and/orchaperones providers/nursing with physical exams,treatments andprocedures as necessary.   

9.Performs and records vital signs (blood pressure, pulse, temperature,height and weight), records patient’s stated level of pain, and reviews list of medications with patient.  

10.Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit. 

11.Performs Point of Care Testing (POC) as ordered including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing. 

12.May berequired to perform phlebotomy. 

13.Assists in arranging for diagnostic testing,surgery and in-patient admissions underdirection of the nurse or physician.    

14.Assists with patient billing by ensuring CPT code, diagnosis code and all supplies and procedures areindicated on charting. 

15.Ensures outside paperwork is scanned into patient’s electronic medical record. Processes and tracks referrals and prior authorizations asrequested/ ordered by provider. Notifies provider of patient requests for referrals and prescription renewals. 

16.Uses proper techniques and procedures for hazardous waste disposal, universal precautions and for body mechanics. Maintains clinic rooms according to infection control and cleaning policies.  

17.  Stocks,maintains and rotates supplies in clinic rooms daily according to clinic demands. Monitorsexpiration dates. Monitors supply inventory for clinic andorders supplies as needed. Maintains equipment. 

18.Participates in unit specific quality improvement projectsi.e. hand washing audits, time-outs,refrigerator/medication logs, daily/monthly code cart checks. 

19.Provides administrative support which may include coordinating interpreter services, answering telephone calls, takingaccurate and messages,forwarding messages, and faxing. 

Physical Requirements:  

1. Frequent standing and walkingfor up to80%of thework day or shift. 

2.Some lifting,pushing or pulling required. 

3.Occasional stress and pressure caused by multiple simultaneous demands. 

4.Exposed to various body fluids along with exposure to infectious disease and sharps. 

5.Occasional requests to change work areas to cover another priority area to meet patient needs. 

6.Frequent contact with patients, families, visitors,nurses and other department staff. 

Skills & Abilities: 

1.Demonstrated organizational skills and attention to detailrequired. Ability to prioritize work and complete tasksin a timely manner. 

2.Ability to work independently and accurately with excellent follow-through. 

3.Basic to moderate computer skills including documents, spreadsheets,e-mail and automated scheduling software and the ability to navigate through hospital-based computer systems. 

4.Ability to read, write and spell in English to ensureaccurate message taking. 

5.Knowledge of business math, ability to make calculations and analytical skillsrequired. 

6.Good interpersonal skills.  

7.Knowledge and ability to use universal precautions and knowledge of patient handling. 

8.Ability to complete and pass competency exams in waived test list for practice. 

9.Ability tomaintain sensitive and confidential information.  

10.Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. Thisincludes:Knowledge of growth and development;Ability to interpret age specific data and response to care; andProvide age specific communication. 

11. Ability tomaintain sensitiveand confidential patient information according to HIPPA. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: