BDC Agent

Martin Management Groupis seeking aBusiness Development Agentto join our team!

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly

• Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership.
• Answers incoming calls promptly and professionally
• Answer incoming calls in a friendly manner utilizing a multi-line phone operator system
• Identify customer needs, clarify information, direct to the appropriate department
• Identify and escalate customer service issues to supervisors
• Follow scripts and procedures to ensure the highest level of customer service

• One year of customer service experience
• Enthusiastic and Positive Attitude
• Good verbal and written communication skills
• Self-motivation

• Positive attitude
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused
• Enthusiastic and positive attitude
• Speed and efficiency

• Ability to type >50 words per minute at a minimum
• Good interpersonal skills and ability to work successfully in a team environment
• Amenable to work US Central Timezone.

Martin Management Group is an Equal Opportunity Employer

#R2