Program Operations Contractor
🌏 Worldwide
Logistics
Google Sheets
CRM
Management
Finance
Salesforce
Machine Learning
Excel
Mental Health
Program Operations Contractor
from 🌏 Worldwide
The Program Operations Contractor will serve as a flexible, high-impact resource supporting program execution, event delivery, and data coordination. This role is critical to ensuring smooth operations, particularly during peak program periods, while maintaining a high-quality fellow experience.
What will you be engaged in day-to-day?
- Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates
- Coordinate webinar and event logistics, supporting seamless planning and delivery
- Manage shared inbox workflows and ensure timely response coordination
- Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency
- Execute and manage program and event surveys end-to-end, including deployment, tracking, and reporting
- Maintain and support reporting dashboards, ensuring data accuracy and usability
- Provide Salesforce support, including data entry, cleanup, and ad hoc data requests
- Deliver post-event analysis and insights to inform continuous improvement
- Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar
- Manage registration workflows, approvals, and participant tracking with a high degree of accuracy
- Provide onsite or real-time event support as needed to ensure successful delivery
- Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high-quality participant experience
- Perform other duties as assigned.
What qualifications would help you succeed in this role?
- Bachelor's degree required.
- 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field.
- Demonstrated experience managing multiple projects, deadlines, and competing priorities in a fast-paced environment.
- Experience coordinating virtual and/or in-person events, webinars, trainings, or conferences.
- Strong written communication skills with experience drafting and distributing communications to participants, stakeholders, or customers.
- Experience working with CRM systems, databases, or data management platforms (Salesforce experience preferred).
- Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets for tracking and reporting.
- Strong attention to detail with a proven ability to maintain data accuracy and manage administrative processes.
- Ability to work independently while collaborating effectively across teams.


