Technical Support Specialist II

We are looking for someone who is: 

• A strong communicator who values teamwork and customer service 

• Independent, reliable, and responsible, with excellent attention to detail 

• Highly organized and able to priorities effectively 

• Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement 

• Proactive in problem-solving, with a hands-on approach to technical challenge 

As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services. 

Required / Essential Skills 

• Fluency in spoken and written English, with strong communication skills 

• Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, Intune) 

• Proven enterprise-level experience supporting both MacOS and Windows environments 

• Experience with MacOS management tools (e.g., JAMF Pro) 

• Strong knowledge of Active Directory administration and account management processes 

• Expertise in troubleshooting Microsoft Teams, Teams Meeting Room and Outlook, including Exchange/Office 365 connectivity issues 
• Expertise in troubleshooting application install failure and functionality issues.

• Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication) 

• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) 

• Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment 

• Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.) 

• Experience operating AV equipment (e.g., Logitech Rally systems) 

Desired / Useful Skills 

• Experience with client troubleshooting 

• Basic network troubleshooting skills 

• Foundational knowledge of PowerShell scripting 

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhere to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing ourApplicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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