Front Desk Agent

Are you looking for a place where meaningful moments are made together?  

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As aGuest Services Agentat MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Traveldiscounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free on-site parking  

• Discount at all on-site Food & Beverage outlets 

• Complimentary soft drinks during each shift  

• Work shoe credit through Shoes for Crews twice a year  

• Company branded coat/jacket for outside and travel roles  

• Hats and sunscreen are provided, as needed 

• Bi-annual team building events  

• Quarterly celebrations, Associate of the Month, Associate Appreciation week  

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month) 

As aGuest Services Agent, a typical day will include:  

• Checks Owners/guests into their villasfor their stay,andreviewsproperty amenities, services, hours of operations, and local areas of interest and activities. 

• Actively listens and responds positively toguests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

• Identifies and explains room features to guests (e.g., use of room key,ice and vending areas,etc.) 

• Follows up withOwner/guests to ensure their requests or problems have been met to their satisfaction.  

• Answers telephone calls and routes calls to the proper department as applicable.    

• May be asked to assist with bellman and runner duties depending on facility or location. 

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become aGuest Services Agent at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extendedperiod of time. 

• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance. 

• Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements.  

• Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.