SUMMARY:Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateRESPONSIBILITIES:Addresses inbound calls and communicates with BHMGPC offices about patient matters Answers phone calls in a courteous manner, identifying self and obtaining reason for callDocuments all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)Schedules patient appointments according to the guidelines for each office locationVerifies patient demographic and pharmacy informationFollows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary CareEffectively manages multi-line phone systemCoordinates communication and information regarding high risk patients with the appropriate office or departmentAdheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacyFollows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial informationPerforms other job-related duties as assignedMINIMUM QUALIFICATIONS:Pay Range:
$18.13-$29.90EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903Work Type:
M-F 8-4:30pmWork Shift:
DayDaily Hours:Â
8 hoursDriving Required:
No
