Service Account Coordinator

GG Media is a growing company focused on delivering professional, reliable, and high-quality customer experiences. We believe strong communication, attentive service, and a solutions-focused mindset are essential to building lasting relationships with the people we serve.

We are looking for motivated individuals who enjoy communicating with others, solving problems, and contributing to a professional, team-oriented environment.

The Service Account Coordinator will serve as an important point of contact between clients and internal teams. This role is ideal for someone who is organized, detail-oriented, comfortable managing multiple priorities, and committed to providing excellent service.

You will assist with account coordination, service requests, documentation, scheduling, follow-ups, and day-to-day client communication while helping ensure that projects and service needs are handled efficiently.

Responsibilities

• Coordinate day-to-day activities for assigned client accounts.

• Serve as a professional point of contact for client questions and service requests.

• Assist with scheduling, service coordination, and account follow-ups.

• Maintain accurate client records, account information, and documentation.

• Track open requests and ensure timely communication throughout the service process.

• Work closely with internal departments to resolve client needs efficiently.

• Help identify account priorities and communicate important updates to the appropriate teams.

• Support the preparation of reports, account summaries, and service documentation.

• Monitor deadlines, appointments, and outstanding account tasks.

• Maintain a high standard of professionalism and customer service.

• Assist with resolving account concerns and escalating issues when necessary.

• Contribute to improving internal processes and the overall client experience.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Professional and customer-focused attitude.

• Ability to manage multiple accounts, priorities, and deadlines.

• Strong attention to detail and accuracy.

• Comfortable working independently and as part of a team.

• Strong problem-solving and critical-thinking skills.

• Ability to maintain organized records and documentation.

• Confidence communicating with clients and internal team members.

• Adaptability in a fast-paced and growing work environment.

• Basic proficiency with common office and business software.

• Competitive salary of$50,000 – $55,000 per year.

• Full-time employment.

• Professional growth and advancement opportunities.

• Opportunities to strengthen account management and client service skills.

• Supportive and collaborative work environment.

• Exposure to multiple areas of business operations and client coordination.

• Opportunity to take on additional responsibilities as the company grows.

• Stable position within a developing organization.