Credit Control Clerk

This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners.

Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations.

Key Responsibilities

Debt Collection & Communication

• Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments.

• Issue automated and manual payment reminders according to company credit policy schedules.

• Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed.

• Maintain accurate notes and records of all collection activities and customer communications within the system.

Account Administration & Reconciliations

• Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily.

• Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD).

• Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution.

• Process credit notes and refunds in compliance with company policies and student visa regulations.

Reporting & Team Collaboration

• Monitor and review aging debt reports to identify overdue accounts that require immediate action.

• Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures.

Experience & Education

• 1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment.

• Experience in international environments, education, tourism or hospitality is a plus.

• Educational background in Finance, Accounting, Business or equivalent practical experience.

Technical Skills

• Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous.

• Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas).

• High attention to detail with numbers, formulas and multi-currency transactions.

Soft Skills

• Excellent communication skills, with a polite, professional, yet assertive telephone manner.

• Strong organizational skills to manage a high volume of emails and collection accounts efficiently.

• Resilience and patience when dealing with difficult payment conversations or cultural differences.